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  • September 19, 2022 at 11:05 am #1365508
    Bruno

    Theme update with lost footer customization and first page second language

    Hi. Two anomalies happen when updating the theme:
    1. Loss of footer customization.
    2. Loss of the first page of the second language.

    The primary site is in Italian, the second language is English. Use wpml. By updating the theme the two anomalies happen and for this I am working on a copy (staging site) where you can check the 2 anomalies.

    The online site (without the theme update) with the custom footer and the second language https://trikego.com/it/
    RIGHT FOOTER and second language index page (English). Without the theme update everything is fine

    https://postimg.cc/gLnRNyph

    The site in staging with the theme updated to the latest version
    https://staging18.trikego.com/it/
    with the loss of footer customization

    https://postimg.cc/Lh18B0KT

    and when from the Italian homepage you click on the English flag, it does not find the page

    https://postimg.cc/p5FQPQSH

    How to solve? Many thanks. Best regards. Bruno

    September 19, 2022 at 2:27 pm #1365545
    Rikard

    Hey Bruno,

    Please try to replace footer.php and header.php in your child theme with the parent theme files. Then add your customisations back in after that, to see if that helps.

    Best regards,
    Rikard

    October 9, 2022 at 2:18 pm #1368112
    Bruno
    This reply has been marked as private.
    October 9, 2022 at 9:01 pm #1368170
    Bruno
    This reply has been marked as private.
    October 11, 2022 at 7:20 pm #1368472
    Mike

    Hi,
    Thanks for creating the staging site, but the login is not working on it or on your main site. I see that you are using a child theme.
    Can you explain how you customized the footer on your site, it sounds like you customized the footer.php file directly.
    If you didn’t customize the footer.php or the header.php files directly and you have these in your child theme, then remove these from your child theme.
    Then your footer will show the widgets the theme settings for the footer correctly.
    If you have customized the footer.php or header.php file directly, then you need to save a copy of your modifications to your computer and remove these files from your child theme, then add new copies of these from the new version and add your modifications to them after you update.
    The new version has changes in the footer.php and header.php files and the old versions can not be used.
    This is what Rikard meant.

    Best regards,
    Mike

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