Viewing 19 posts - 1 through 19 (of 19 total)
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  • September 18, 2022 at 2:36 pm #1365425
    Tobispirit

    Good day,

    Thank you in advance for your help. I have the following problem.

    Unfortunately, when I want to insert a space in the heading elements of my website, it no longer works. This still works in the paragraph elements. But all heading elements no longer allow the insertion of spaces.

    I can only insert it with the HTML command ->  

    What can be the reason?

    Many thanks and greetings from Lake Constance

    September 18, 2022 at 3:25 pm #1365432
    Mike

    Hey Tobispirit,
    I believe that you are referring to multiple spaces or consecutive whitespaces, this is actually the browser following the HTML specification. Please see this article for further detail.

    Best regards,
    Mike

    September 18, 2022 at 4:53 pm #1365434
    Tobispirit

    Hi Mike,

    many thanks for your response.

    No, my problem is not about several consecutive spaces, but about the simple separation between the words. When I press the space bar, I can no longer insert a space. It is like nothing happens.

    It’s been like this for several days.

    September 18, 2022 at 5:10 pm #1365436
    Mike

    Hi,
    Odd, can you create a test page and include an admin login in the private content area so we can take a closer look.
    For the basic space between words, I’m not finding an element with this issue on my demo site.

    Best regards,
    Mike

    September 18, 2022 at 5:33 pm #1365438
    Tobispirit

    Hi Mike,

    I have already created a test page. The name of the page is: Testseite

    Can you send me a private message so I can send you the login details?

    Greetings

    September 18, 2022 at 5:39 pm #1365441
    Mike

    Hi,
    Please include the login details in the Private Content area below the main text field.
    2022-09-18_002.jpg

    Best regards,
    Mike

    September 18, 2022 at 5:46 pm #1365444
    Tobispirit

    Thanks for the reminder :D

    I’m curious what you find out.

    September 18, 2022 at 5:55 pm #1365446
    Mike

    Hi,
    Please check the login details, does the user name start with a capital letter?
    does the password start and end with dashes?
    It seems I only have two more tries.

    Best regards,
    Mike

    September 18, 2022 at 6:03 pm #1365449
    Tobispirit

    Yes its the right password

    September 18, 2022 at 6:13 pm #1365450
    Mike

    Hi,
    Thanks, I don’t see any words that are missing a space, but I only read English, please point out where the error is, perhaps a screenshot would help.

    Best regards,
    Mike

    September 18, 2022 at 6:21 pm #1365451
    Tobispirit

    Please go to the pages.

    Then on Testseite.

    I added something to the title in English.

    Now try to insert spaces between the words so that the words are separated.

    September 18, 2022 at 6:43 pm #1365453
    Mike

    Hi,
    Thanks, I found the problem was your WP Maintenance Mode & Coming Soon I deactivated it and now all is fine :)
    I also noticed that you are using Enfold v4.9.2.3 I recommend updating to v5.1.2, I don’t know if it has something to do with the error, but you should anyways.

    Best regards,
    Mike

    September 18, 2022 at 6:47 pm #1365454
    Tobispirit

    Thank you :D

    But why was that the problem?

    I do not understand that.

    September 18, 2022 at 6:50 pm #1365455
    Tobispirit

    In the theme options it says:

    No update available. You are using the latest version! (4.9.2.3)

    September 18, 2022 at 8:02 pm #1365458
    Mike

    Hi,
    Glad to help, apparently there is a conflict with the plugin.
    I believe there was an update issue with your version.
    To update your version of Enfold you will need to download the latest version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    September 19, 2022 at 7:23 am #1365484
    Tobispirit

    Good Morning Mike,

    Thanks for your help :D That was very professionell!

    Do you have a german support as well because you are situated in Austria right?

    Blessings
    Alex

    September 19, 2022 at 12:40 pm #1365531
    Mike

    Hi,
    Glad this helped, yes our main office is in Austria and the Dev Team speaks German, typically we have had a German speaking support member but not right now.
    Our support team is all remote in different parts of the world. Unless there is anything else we can assist with on this issue, shall we close this then?

    Best regards,
    Mike

    September 19, 2022 at 4:08 pm #1365554
    Tobispirit

    Thank you Mike :D

    Yes we can close this.

    Blessings
    Alex

    September 19, 2022 at 4:57 pm #1365567
    Rikard

    Hi,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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