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  • September 15, 2022 at 6:06 am #1365070
    mcdi

    Hello,

    The Avia layout editor is not loading the page content when we try to edit a page.

    Kindly see this video for more details about the issue: https://www.dropbox.com/s/mp7x5griqttrwuz/wordpress_enfold_editor_2022-09-14_03-07-56.mp4?dl=0.

    Thank you.

    September 15, 2022 at 2:30 pm #1365138
    Rikard

    Hey mcdi,

    Thanks for the login details. Please try to enable debug mode: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode, then copy all the shortcodes from the problem page to a test page, so that we can have a closer look at the content.

    Best regards,
    Rikard

    September 15, 2022 at 5:07 pm #1365175
    mcdi

    Hello,

    I have enabled the debug mode by adding code in functions.php and I have copied the content of the problematic page to a test page. The link to the test page is https://securithor.com/test99/.
    Orignal page: https://securithor.com/?page_id=9918

    Please let us know if you find anything.

    Thanks,

    September 15, 2022 at 7:33 pm #1365183
    Rikard

    Hi,

    Thanks for that. This is likely caused by a firewall blocking some words in your content:

    This is a rare case but if typing certain words, such as “get“,”include“, “select” or “head” in Text Block element breaks it after saving, there might be a modsec rule in firewall settings causing this issue.

    This is a security measure taken by hosting providers and it is not a theme issue. You can contact your hosting providers and ask them to whitelist those words and that should fix the issue.

    I edited out the word get on the test page, and it’s working as it should after that.

    Best regards,
    Rikard

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