Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • August 30, 2022 at 9:22 pm #1363302
    Isabelle Montminy
    Guest

    Hello

    I have a client that already has a site with your theme, the theme needs to be updated. His designer died recently, we cannot get his access to Theme Envato.

    I have proof its installed and working on https://alarmestechnologik.com/

    Is there any way you could transfer the archive into my envato account?

    Thanks!

    August 31, 2022 at 9:58 am #1363319
    Ismael

    Hey Isabelle Montminy,

    Thank you for the inquiry.

    Do you see an Envato private token in the Enfold > Theme Updates panel? You will have to contact Themeforest directly and ask them to transfer the old account to yours. They might ask some credentials or proof. You can forward the private token to them, but we are not sure if this will be enough. Unfortunately, we do not handle account transfer or any topics related to sales in this forum.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.