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  • August 27, 2022 at 3:46 am #1362911
    wedesignshanghai

    Hello,

    I am having problems with one of our contact forms. After we fill in all the info, it reloads the page and displays the following message:
    “Sorry, but the form could not be submitted – an error was found in your input. Please reload the page and try again.”

    I’ve been looking into threads on this matter, but could not figure out what’s wrong. We have another contact form in the website that is working fine, it is using the same emails and we are receiving the info, so it does not seem to be related to the server email system.

    Help will be much appreciated!

    Thanks,

    Nasi

    August 28, 2022 at 10:22 pm #1363008
    Mike

    Hey nasi,
    Thanks for the link to your site and the login, the issue was the validation of your date picker element, you had it on Valid Positiv Number including 0 causing the error, I changed it to not empty and now it works fine:
    2022-08-28_017.jpg
    2022-08-28_018.jpg
    please clear your browser cache and check.

    Best regards,
    Mike

    August 29, 2022 at 6:50 am #1363013
    wedesignshanghai

    Awesome!
    Thanks a lot Mike, that worked just fine.
    You can close the thread.

    Cheers,

    Nasi

    August 29, 2022 at 11:28 am #1363028
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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