Viewing 2 posts - 1 through 2 (of 2 total)
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  • August 23, 2022 at 12:14 am #1362434
    Mona LE PRINCE
    Guest

    Hi my enfold avia Builder is no more working.

    I have update my envato token, and my licence is from 2014 seems to be expired.
    ZqtbYoPDdM2t51hxEVGHKSGHk7r6yeGP envato Token Enfold
    48c54dc2-1451-4d07-a7f0-c374cea8ae1f liscence Enfold

    I didn’t know that licence can expire, could you please help me to check if the avia builder trouble is due to my licence or anything else ?

    Thank you

    August 23, 2022 at 3:11 am #1362452
    Ismael

    Hey Mona LE PRINCE,

    Thank you for the inquiry.

    We may need to access the site in order to inspect the issue properly. Please make sure that the version of the theme is 5.1.1, WordPress is upgraded to version 6.0.1 and all plugins are updated. After the upgrade and updates, disable the cache and compression plugin, then toggle or temporarily disable the Enfold > Performance > File Compression settings. Let us know if the issue persists after doing the steps above.

    Best regards,
    Ismael

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