Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • August 15, 2022 at 8:41 pm #1361722
    YourChoice Informatik GmbH

    Hi
    We have a problem with the footer/socket menu.
    We just did it like on our old website, but the footer/socket menu is not shown.
    What is the reason for that?
    See the URL and login in the private content section..
    Thanks very much.
    Best regards
    Mike

    August 16, 2022 at 2:28 am #1361746
    Ismael

    Hey Michael,

    Thank you for the inquiry.

    The site is asking for .htaccess authentication before we can access the site and login to the dashboard. Please provide the htpassword in the private field. Temporarily, you may need to disable the Enfold > Performance > File Compression settings and the cache plugin while editing the site.

    Best regards,
    Ismael

    August 16, 2022 at 4:34 pm #1361826
    YourChoice Informatik GmbH

    Hi Ismael
    Oh, sorry, I have forgotten to deactivate the password protection.
    Now you should be able to access the website.
    Best regards
    Mike

    August 16, 2022 at 6:52 pm #1361844
    Rikard

    Hi,

    Thanks for that. The footer and socket are displaying as they should on my end, please try checking the site in an incognito or private browser window.

    Best regards,
    Rikard

    August 17, 2022 at 2:05 pm #1361949
    YourChoice Informatik GmbH

    Hi Rikard
    Yes, the footer and socket are displaying as they should…
    The problem is the menu. This is not shown in the Footer/Socket.
    Best regards
    Mike

    August 17, 2022 at 2:37 pm #1361953
    Rikard

    Hi,

    It’s displaying when the parent theme is active, maybe you are overriding something in your child which is preventing it from showing?

    Best regards,
    Rikard

    August 17, 2022 at 2:41 pm #1361956
    YourChoice Informatik GmbH

    Hi Rikard
    Special is, that on our “old” website, see private content section, it works and I don’t remember, that we have something in the child theme, what blocks this menu in the footer/socket.
    But we will look on it.
    Perhaps you see a difference between the “old” and the “new” website?

    August 17, 2022 at 3:12 pm #1361961
    Rikard

    Hi,

    We can’t say unless we can see the actual files unfortunately. Please enable the Appearance->Theme Editor functionality in WordPress, or share FTP login details in private as well.

    Best regards,
    Rikard

    August 17, 2022 at 3:49 pm #1361965
    YourChoice Informatik GmbH

    Hi Rikard
    See the FTP login in the private content section.
    Best regards
    Mike

    August 17, 2022 at 4:58 pm #1361978
    Rikard

    Hi,

    Thanks for that. The problem is coming from functions.php in your child theme. If you remove everything from there, the menu will show again. You can narrow it down more by removing your functions one by one, to see when the menu appears again.

    Best regards,
    Rikard

    August 17, 2022 at 9:23 pm #1362004
    YourChoice Informatik GmbH

    Hi Rikard
    Ok, thanks very much.
    Sorry für that.
    You can close this issue now.
    Best regards
    Mike

    August 18, 2022 at 2:05 am #1362010
    Mike

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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