Viewing 8 posts - 1 through 8 (of 8 total)
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  • July 30, 2022 at 7:46 pm #1359948
    phausner

    The hamburger menu for our website isn’t working when trying to access from a mobile phone. Everything is updated (theme, plugins, etc.)

    July 30, 2022 at 10:06 pm #1359965
    Mike

    Hey phausner,
    Thanks for your question, I see that you have this error:
    Uncaught SyntaxError: Unexpected string at siteground-optimizer-combined-js
    please try disable your siteground optimizer javascript combiner and clear your site and browser cache and check again, if this doesn’t help then try disabling your siteground optimizer plugin and check again.

    Best regards,
    Mike

    July 30, 2022 at 10:53 pm #1359966
    phausner

    Thank you for your response. I disabled the Siteground Optimizer Plugin completely but the problem persists. I contacted the site host and they told me to deactivate all the plugins one by one to see if there are any conflicts, so I did that to no avail. The problem continues to persist.

    July 30, 2022 at 11:49 pm #1359971
    Mike

    Hi,
    Thanks for the feedback, I disabled your Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression to flush it and re-enabled it and this seems to have helped. Please check.

    Best regards,
    Mike

    July 30, 2022 at 11:55 pm #1359972
    phausner

    Thank you for your continued support. It means so much to me and is one of the reasons I continue to use the Enfold theme with so many of my clients.

    On my phone (iPhone) I’ve cleared my cache and deleted my browsing history, however the problem with the hamburger menu persists.

    July 31, 2022 at 12:15 am #1359974
    Mike

    Hi,
    Thanks for the feedback, I see that if I log out and check the burger menu it doesn’t work, but it does while I’m logged in, strange.
    Does your server also have caching or Cloudflare? If so it might take a couple of hours for it to catch up. Typically when you are logged in caching is not served to you.
    Try logging in on your phone a see if the menu works for you.

    Best regards,
    Mike

    July 31, 2022 at 9:29 pm #1360024
    phausner

    The hamburger menu is working now on my phone. Maybe it just needed time? Thank you so much for having my back, Mike!! You can close out this ticket.

    July 31, 2022 at 9:56 pm #1360027
    Mike

    Hi,
    Glad we were able to help, and we are a part of your team 🙂
    If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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