Viewing 11 posts - 1 through 11 (of 11 total)
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  • July 21, 2022 at 9:57 pm #1359092
    Mark Lemon
    Guest

    I have a problem I cannot fix on Enfold. I went to Themeforest, purchased 6 months support for the theme. However, support will not let me ask a question because I purchased the theme 8 years ago. How do I access support?

    Date: 22 Jul 2022
    Invoice No: IVIP48233725
    Order No: 165800611

    Kriesi Media GmbH 4519990 1 Enfold – Responsive Multi-Purpose Theme – 6 months renewed support

    July 21, 2022 at 10:19 pm #1359100
    Rikard

    Hey Mark,

    Which email did you use to register on the support forum?

    Best regards,
    Rikard

    July 21, 2022 at 10:30 pm #1359103
    marklemon

    Great question. I originally purchased as (Email address hidden if logged out) , may have purchased as (Email address hidden if logged out) .

    July 21, 2022 at 10:31 pm #1359104
    marklemon

    To clarify, may have purchased 6 mo support as (Email address hidden if logged out) although I did it via Themeforest, I don’t remember changing my email.

    July 22, 2022 at 11:57 am #1359163
    Rikard

    Hi,

    Thanks for the update. The email in private is registered on our support forum, do you own more than one license maybe? If you do, then please try to register on the forum again with the purchase code connected to the license which the extended support was purchased. If you only own one license, then please share your purchase receipt with us in private.

    Best regards,
    Rikard

    July 22, 2022 at 5:38 pm #1359208
    marklemon
    This reply has been marked as private.
    July 22, 2022 at 6:12 pm #1359215
    Rikard

    Hi,

    Thanks for the update. We can’t see the PDF you linked to, could you upload it to a server where we can access it please? Also, are both purchases made using the same account?

    Best regards,
    Rikard

    July 22, 2022 at 6:49 pm #1359221
    marklemon
    This reply has been marked as private.
    July 22, 2022 at 7:11 pm #1359225
    Rikard

    Hi,

    Thanks for that. I tried logging into your account and filled in your purchase code again, and that seems to have worked. Please try logging in again, or check in a different browser if you still should have same problem.

    Best regards,
    Rikard

    July 22, 2022 at 7:58 pm #1359227
    marklemon

    Great, thank you. Now, how do I post my issue to support? The active site is different from preview.

    Home

    Color section background on top of home page shows hero image across the screen in preview but boxed into page width online. I’ve tried duplicating the color section and recreating it but it still does not work. I’ve searched the forum but cannot find an answer.

    July 22, 2022 at 9:36 pm #1359234
    Rikard

    Hi,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

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