Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • July 13, 2022 at 9:30 pm #1358260
    rootbranch

    Hi,

    I noticed in firefox and safari there are empty squares with my gallery widget. Chrome seems to be showing correctly.

    July 14, 2022 at 1:25 am #1358266
    Mike

    Hey rootbranch,
    Thanks for your screenshot and link to your site but I was not able to reproduce this on Windows Firefox v103.0b8, or Mac (Monterey v12.4) Firefox v102.0.1 or Safari v15.5
    Please check if you can update or try clearing your browser cache.
    Please note that testing with Safari can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.

    Best regards,
    Mike

    July 14, 2022 at 8:07 pm #1358374
    rootbranch

    Hi Mike,

    I’m also running safari Version 15.5 (17613.2.7.1.8) and firefox 102.0.1. I’m using a macbook pro running Mac Monterey as well 12.4 (21F79). My client actually pointed this out to me. We notice the problem on multiple computers in different locations – some of the computers never even went to the website. I followed the directions you provided but the error still persists. I’m including my login to help further troubleshoot.

    July 14, 2022 at 9:22 pm #1358381
    Mike

    Hi,
    Thanks for the feedback, you say that you are using a macbook pro, please post the screen resolution that you see this in, are all of the devices laptops or do you also see this on desktops?
    I checked again with my Mac (21.5 inch) with Safari and tried using the “responsive design mode” to emulate iPads and larger to find if a specific size was breaking the grid, but in all cases, all 41 gallery items showed without any spaces. I linked to a screencast below.
    I have asked our team members with Mac’s to check your page to see if they can see your error, thanks for your patience.

    Best regards,
    Mike

    July 15, 2022 at 2:45 pm #1358500
    Yigit

    Hey,

    I could reproduce the issue on my 16 inch Macbook as well. I added following code to bottom of Quick CSS field and that seems to fix it on my end

    #top .avia-gallery .avia-gallery-thumb a.first_thumb {
  clear: both;
}

    Could you please review your website? :)

    Regards,
    Yigit

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.