Viewing 18 posts - 1 through 18 (of 18 total)
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  • July 11, 2022 at 11:36 am #1357921
    AudioSuites2018

    Hi I am doing a new post as I cannot find my previous post. We have an issue that when we update the website theme, the site layout is destroyed. We updated license with Envato to no avail. Just need to know how we can update without issue. Thanks

    July 11, 2022 at 2:22 pm #1357946
    Rikard

    Hey Pierre,

    Thanks for the login details. It looks like the home page is not set correctly on the staging site, did you check the theme settings for that? If you need further help, then please post admin WordPress login details in private for your live site as well.

    Best regards,
    Rikard

    July 15, 2022 at 2:43 am #1358419
    AudioSuites2018
    This reply has been marked as private.
    July 15, 2022 at 9:47 am #1358430
    Rikard

    Hi,

    Thanks for that. I’m not sure exactly how you have created your site, but it looks like several plugins as missing on the staging site, compared to the live site. Are any of those plugins responsible for the look and feel of the site maybe? I would recommend that you try to copy the live site to the staging server first of all, then update after that.

    Best regards,
    Rikard

    July 19, 2022 at 6:53 am #1358738
    AudioSuites2018

    Hi Rikard thank you for taking a look. The staging site is a recent copy of the live site, that was copied over a week ago and then updated, giving us what we have now on the staging. I can copy over the site again so they are identical but we know for a fact that it will not make a difference. As a matter of fact last week when you first accessed the site, everything was the same. We set the homepage but the styling is off.

    We are in the process of removing plugins from the live site (only contact 7 and related smtp plugins) as we are doing maintenance but none have anything to do with the layout. Yellow Pencil was installed 3 days ago on the live site to address an unrelated issue quickly.

    I talked to the previous developer about maybe some custom css was done and that is getting overwritten. But confirmed to me that all the css edits are done in the themes settings.

    Any other ideas as to what could be affecting the css. Thanks Rikard

    July 19, 2022 at 7:27 am #1358739
    AudioSuites2018

    Hi Rikard I just noticed that in the Enfold options everything seems to be deleted after the update. This is the issue. Any ideas as to what can cause that?

    July 19, 2022 at 7:31 am #1358740
    AudioSuites2018

    FYI, I imported the theme settings file over to the staginv5 site but did not seems to fix the issue.

    July 19, 2022 at 5:18 pm #1358791
    Rikard

    Hi,

    Thanks for the update. I’m getting 404 errors on the staging site now, did you change the URL?

    Best regards,
    Rikard

    July 19, 2022 at 8:51 pm #1358813
    AudioSuites2018

    No the staging site is here: https://alife.com/stagingv5/
    Its loading for me.
    lmk

    July 19, 2022 at 9:56 pm #1358825
    Rikard

    Hi,

    Yes that link is loading, but not the WordPress login page. Did you change it to a custom URL maybe?

    Best regards,
    Rikard

    July 20, 2022 at 1:40 am #1358837
    AudioSuites2018

    I am sorry the admin section is: https://alife.com/stagingv5/dashb/

    July 20, 2022 at 8:22 am #1358851
    Nikko

    Hi AudioSuites2018,

    Thanks for providing the login page for the staging site.
    I tried to regenerate the styles by going to Enfold > Theme Options and clicking Save Changes and that somehow fixed the issue.
    Please review your site.

    Best regards,
    Nikko

    July 21, 2022 at 12:32 am #1358972
    AudioSuites2018

    Nikko thank you bro. Perfect.

    July 21, 2022 at 11:26 am #1359000
    Rikard

    Hi,

    Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    July 25, 2022 at 3:57 am #1359344
    AudioSuites2018

    Hi Rikard I tried to replicate saving the theme on a localhost before implementing this on the live site and the save option is not even available to click. I imported the theme settings and saved the setting but nothing on the front end, still a broken theme. I just want to confirm that Nikko went to Theme Options > Save All changes and it was availalble to click (blue button).

    I have a white button that is not clickable. lmk
    Thanks

    July 25, 2022 at 11:56 am #1359370
    Rikard

    Hi,

    Thanks for the update. If the save button is not active, then I’m guessing that nothing has been changed. Did you import the theme settings successfully? If you did, and the settings are not applying, then you can go and change one or two theme options, then try to save again. Doing that should regenerate the theme styling files, and your settings should hopefully apply after that.

    Best regards,
    Rikard

    August 3, 2022 at 5:29 am #1360401
    AudioSuites2018

    Thank you Rikard after installing the updated theme I selected save all and it works. Thank you for your time Rikard & Nikko really appreciate it. Ticket closed.

    August 3, 2022 at 5:31 am #1360404
    Nikko

    Hi AudioSuites2018,

    It’s a pleasure helping you :)
    Thanks as well for using Enfold and have a great day!

    Best regards,
    Nikko

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