Viewing 14 posts - 1 through 14 (of 14 total)
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  • July 7, 2022 at 7:58 pm #1357601
    MaskiMichener

    Hello,

    I am trying to reply to support request #1356259, but the thread seems to have been closed.
    When we update our website to the newest version of the theme, it will not show our footer. Our footer is a custom page selected in the theme to show at the bottom of every page – it is not widgets as they are not nearly as customizable. We have been dealing with this issue since January and it is impacting our website security at this point by having so many plugins and themes not updated.

    In thread #1356259, we were asked to create a FTP login for you – please let us know what email address to set as the login for you so we can do this asap.
    Thank you,

    • This topic was modified 2 years, 5 months ago by MaskiMichener.
    July 7, 2022 at 9:02 pm #1357607
    Rikard

    Hey MaskiMichener,

    You can use a personal email, or the one in private. Just remember to post the login details in private here in this thread, so that all moderators can access them.

    Best regards,
    Rikard

    July 7, 2022 at 9:08 pm #1357609
    MaskiMichener

    Hello, the invite has been sent – you’ll be able to set up an admin login

    July 8, 2022 at 6:21 am #1357619
    Nikko

    Hi MaskiMichener,

    Thanks, can you backup your site first and let us know once it’s done, and we’ll update the theme for you.

    Best regards,
    Nikko

    July 8, 2022 at 5:11 pm #1357726
    MaskiMichener

    Good morning, the website is backed up daily – we just did another one for your team too.
    Just a note, I am able to update the theme, but once I do the footer (a page acting as a footer) no longer works. Please let me know if you are able to find the solution to this –
    Melissa

    July 8, 2022 at 5:54 pm #1357731
    Rikard

    Hi,

    Thanks for the update.

    Just remember to post the login details in private here in this thread, so that all moderators can access them.

    Could you please set it up for us? Otherwise, all moderators won’t have access to the login details.

    Best regards,
    Rikard

    July 8, 2022 at 5:59 pm #1357732
    MaskiMichener

    Hello, the details are below:

    • This reply was modified 2 years, 5 months ago by MaskiMichener.
    July 8, 2022 at 8:14 pm #1357737
    Rikard

    Hi,

    Thanks for that. We need FTP login details as well though, the details you sent are for WordPress. You should be able to get FTP login details via your hosting platform administration. This article might help you out: https://dandelionmarketing.com/2019/11/find-ftp-login-godaddy/

    Best regards,
    Rikard

    July 8, 2022 at 8:32 pm #1357740
    MaskiMichener

    Hello, the FTP invite was sent to your email address 24 hours ago. Please confirm email below

    July 8, 2022 at 8:41 pm #1357741
    Rikard

    Hi,

    The moderators on the forum don’t have access to that email, that is why I asked you to post the details here in this thread, so that all moderators have access to them.

    Best regards,
    Rikard

    July 8, 2022 at 8:42 pm #1357742
    MaskiMichener

    Sorry, but GoDaddy will not let me make you a FTP account. I can only invite you to make your own on our page and set it up with access after you make it

    • This reply was modified 2 years, 5 months ago by MaskiMichener.
    July 9, 2022 at 10:48 am #1357760
    Nikko

    Hi MaskiMichener,

    We have updated your Enfold theme and fixed the issue on the footer (fixing header.php).
    Please review your site. :)

    Best regards,
    Nikko

    July 11, 2022 at 9:42 pm #1357988
    MaskiMichener

    Thank you, this seems to have worked. What was the edit that was done in case we need to do it in the future?

    July 11, 2022 at 10:42 pm #1357998
    Rikard

    Hi,

    Thanks for the update. This should not be necessary during regular updates, only on updates where the structure of for example header.php or footer.php has been changed. The problem now was that header.php needed to be replaced with the parent theme file.

    Best regards,
    Rikard

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