Viewing 11 posts - 1 through 11 (of 11 total)
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  • June 30, 2022 at 12:46 pm #1356943
    David Nicklen
    Guest

    Hello

    Firstly, I’m finding it very difficult getting in touch with you. I bought Enfold theme from Themeforest, installed it all ok and the activation key supplied with the down load does not work. They do not wish to help me so I’m hoping you can. If not please please let me know how I obtain a refund for this purchase.

    Licensor’s Author Username: Kriesi
    Licensee: David Nicklen
    Item Title: Enfold – Responsive Multi-Purpose Theme
    Item URL: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
    Item ID: 4519990
    Item Purchase Code: fc11c843-8cb8-4424-af13-bdb5bbb11817
    Purchase Date: 2022-06-29 14:01:51 UTC

    This is the error being produced:

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occurred:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.

    Please advise and if possible supply me with a key that works.

    Thanks,
    David Nicklen

    June 30, 2022 at 3:21 pm #1356953
    Rikard

    Hey David,

    Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    June 30, 2022 at 5:40 pm #1356972
    David Nicklen
    Guest

    Hi Rikard

    Thanks for that. I’ve done everything on the trouble shooting list (I wonder why these instructions are not provided when a theme is downloaded?).

    generated a new token
    Installed the Envato plugin / added the API token in the plugin settings
    Checked the Enfold product key is correct etc etc

    .. and I’m still getting the same error. What do I do next?

    Regards,
    Dave

    June 30, 2022 at 5:44 pm #1356973
    David Nicklen
    Guest

    in addition – when I follow your instructions regarding the permissions to be enabled I was getting this error message in the Envato plugin:

    Incorrect token permissions, please generate another token or fix the permissions on the existing token.

    Please ensure only the following permissions are enabled:

    View and search Envato sites
    Download your purchased items
    List purchases you’ve made

    Additional Error Details:
    Found too many permissions on token..
    sale:verify
    []

    July 2, 2022 at 12:04 pm #1357046
    Rikard

    Hi,

    We can’t set the correct permissions for you unfortunately, the documentation is really all we have to offer. If you are trying to use the Envato Markets plugin, then you might want to refer to their documentation and tools: https://build.envato.com/create-token/

    If you need further help, then please post admin WordPress login details to your site in private.

    Best regards,
    Rikard

    July 4, 2022 at 12:50 pm #1357193
    David Nicklen
    Guest

    Hi Rickard

    Ok. I would like further help please otherwise I’ll be unable to update my theme which will leave the site vulnerable. If you can supply me with an email address I’ll create a login for you.

    Thanks,
    Dave

    July 4, 2022 at 1:39 pm #1357201
    Rikard

    Hi Dave,

    You can use a personal email, or the one in private. Just remember to post the login details here in private, so that all moderators can access them.

    Best regards,
    Rikard

    July 5, 2022 at 4:17 pm #1357298
    David Nicklen
    Guest

    Hi

    Thanks for that – please find login details in the private comments.

    Thanks,
    Dave

    July 5, 2022 at 5:43 pm #1357306
    Rikard

    Hi,

    Thanks for that. I see that you are using the purchase code in the theme option. That won’t work unfortunately, you will have to generate a token as specified in the documentation I linked to. I see that the Envato plugin is working though.

    Best regards,
    Rikard

    July 12, 2022 at 1:12 pm #1358078
    David Nicklen
    Guest

    Hi Rikard

    Ok, thanks got that working now.

    Regards,
    Dave

    July 12, 2022 at 2:25 pm #1358082
    Rikard

    Hi,

    Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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