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  • June 15, 2022 at 1:32 pm #1355338
    Maureen van Goethem

    Hotspots are not working anymore.
    Website is up to date.

    June 16, 2022 at 5:09 am #1355429
    Ismael

    Hey Maureen,

    Thank you for the inquiry.

    All of the links in the hotspots are working except for the one above the Albelli logo. Did you check the link? Please try to reset it.

    Best regards,
    Ismael

    June 16, 2022 at 8:32 am #1355439
    Maureen van Goethem

    Hi Ismael,

    In the desktop website: What does it do? What do you see?
    It still doesn’t work at this end. I tried Safari, Chrome and Firefox. There should be appearing a tooltip/text.
    It worked fine a few weeks ago.

    Greetings,
    Maureen

    June 16, 2022 at 11:05 am #1355462
    Ismael

    Hi,

    Thank you for the info.

    We are not aware that there should be a tooltip — the hotspot links are working properly. Please post the WP and FTP login details in the private field so that we can check the issue further.

    Best regards,
    Ismael

    June 16, 2022 at 11:13 am #1355467
    Maureen van Goethem

    Hi,

    Sending you the WP-login.

    Maureen

    June 16, 2022 at 12:00 pm #1355477
    Maureen van Goethem

    And ftp

    June 17, 2022 at 3:46 pm #1355615
    Ismael

    Hi,

    Thank you for the login info.

    The opacity of the tooltip is always set to 0 for some reason, which is why they are not displaying on hover. To fix the issue temporarily, we added this code in the child theme’s style.css file. 

    body .avia-tooltip {
    opacity: 1 !important;
}

    We also disabled the Comet Cache plugin temporarily. Please make sure to purge the cache before testing the page.

    Best regards,
    Ismael

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