Viewing 11 posts - 1 through 11 (of 11 total)
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  • June 15, 2022 at 10:31 am #1355304
    WellStrategic

    Hi,

    we have our website using an enfold builder and currently at its latest version. However,
    We cannot get the website to update. The changes clearly show when we access the admin, but it won’t apply when we open the website directly as users would.

    When loading, the admin still comes up with error 500. Selecting reload 3-4 times eventually brings it up.

    We even deleted the cache and updated the theme.

    Can you please help us.

    Thank you

    June 15, 2022 at 11:08 am #1355311
    Rikard

    Hey WellStrategic,

    I can’t access your site at all unfortunately, please see error message in private. Could you make sure that it’s up and accessible please?

    Best regards,
    Rikard

    June 15, 2022 at 11:11 am #1355312
    WellStrategic

    Hi, its there

    …you may need to remove the https to make it kick in

    June 15, 2022 at 11:32 am #1355317
    WellStrategic

    FAQ?

    June 15, 2022 at 4:39 pm #1355355
    Rikard

    Hi,

    Thanks for that. How can we access the backend of your site?

    Best regards,
    Rikard

    June 16, 2022 at 12:46 am #1355410
    WellStrategic

    Details provided in private section, many thanks Craig

    June 16, 2022 at 11:04 am #1355461
    Rikard

    Hi,

    Thanks for that. Please try to install and configure this plugin: https://envato.com/market-plugin/

    Best regards,
    Rikard

    June 16, 2022 at 11:22 am #1355469
    WellStrategic

    Thank you, have activated

    June 16, 2022 at 2:23 pm #1355496
    Rikard

    Hi,

    Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    June 17, 2022 at 12:31 am #1355550
    WellStrategic

    Sorry, I am confused…how does installing this plugin fix my site issue? (Hint…it hasnt)

    June 17, 2022 at 10:09 am #1355569
    Rikard

    Hi,

    Is the theme updated or not? It’s likely that your security plugin is blocking the check from the theme.

    The 500 internal server error seems to not be related to the theme. If you need further help with that, then share server error logs with us.

    Best regards,
    Rikard

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