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  • June 6, 2022 at 2:13 pm #1354307
    marcyt3

    I have the following issues with my website.
    1. The background image (a field of wheat) is not appearing. However, you can vaguely see part of the wheat field on the top menu bar.
    2. Some photos on two pages show broken image symbols.
    3. Enfold tab: “No Updates available. You are running the latest version! (4.3.2)” This of course is not the case. Check Manually does not work.
    4. Links to PDFs on one page go to 404 page
    Support at the company who hosts my website tells me that the images are still on the host server. After looking at many items from his end, regarding items 1 and 2, and hearing that the theme is not updating, he believes this is a theme issue.
    After being on the phone with him for more than an hour, I looked through the site and found #4.
    I don’t know if it is relevant but the pages with photos not showing and broken PDF links are among the earliest pages I published.
    I am a farmer, not a website designer. After the website designer (who had been urging me to update to WordPress for several years) went AWOL after I actually hired him, I took an online course on WordPress and a second course on using the Enfold theme from Udemy. I have been very happy with Enfold until this happened.

    June 6, 2022 at 4:19 pm #1354311
    Rikard

    Hey marcyt3,

    The update to 4.9.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

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