Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • May 27, 2022 at 4:04 pm #1353172
    ar13860

    Hi Support,

    Our gravity form doesn’t load for some of the customers recently. Seems it all happened to the users in the area of Mexico. They tried on all different browsers, PCs and mobile phones. The form just doesn’t load.

    I have contacted Gravity Form support. They can’t figure it out. I am wondering if you can take a look and know what might be wrong.

    Thanks
    Anna

    May 27, 2022 at 5:50 pm #1353184
    Rikard

    Hi Anna,

    It loads fine on my end. We don’t have any staff on location in Mexico unfortunately.

    Best regards,
    Rikard

    May 27, 2022 at 7:14 pm #1353208
    ar13860

    Hi Rikard,

    Thanks for the quick response!
    The issue happened after the theme updated to 4.9.2.3. Gravity form updated to 2.6.3. Seems only to the browser language setting is Spanish.
    I am not able to replicate the issue. Is there anything you can think of that we can try to troubleshoot?

    Thanks
    Anna

    May 27, 2022 at 7:54 pm #1353215
    Rikard

    Hi,

    Thanks for the update. Does the same thing happen if you activate one of the default WordPress themes? There’s nothing in Enfold which would not show element based on browser language or location, or affecting third party plugin elements either.

    Best regards,
    Rikard

    June 1, 2022 at 3:01 pm #1353769
    ar13860

    Hi Rikard,

    Thanks for the response! The users can access the form now.
    You can close this ticket.

    Thanks
    Anna

    June 1, 2022 at 6:13 pm #1353793
    Rikard

    Hi,

    Thanks for the update, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 6 posts - 1 through 6 (of 6 total)
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