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  • May 9, 2022 at 6:27 pm #1351071
    Aleksej Domovec
    Guest

    Hello, I bought your theme on 19 April 2022 at envato market and complained in the same hour because it did not fit my wishes/project.

    I have already sent a request to envato market however the status has been set to progress for a month and I am not progressing with my refund.

    Purchase code
    2f899fd1-2531-4e92-a38b-a3fcb117945c
    Refund request ID
    17455581-a8bc-4919-9920-c5496a87baf5

    Can you help me with the refund?
    What data or supporting documents are needed from me?

    Thank you very much.
    With best regards,

    Aleksej Domovec

    May 10, 2022 at 9:41 am #1351125
    Ismael

    Hey Aleksej Domovec,

    Sorry for the troubles. Unfortunately, we do not handle refund inquiries or requests in this forum. You will have to contact Themeforest and ask them again for the refund. We will try to tag Kriesi.

    Best regards,
    Ismael

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