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  • April 19, 2022 at 10:18 am #1348749
    SenGaxD

    We can’t import the demo, we’re always getting this same error. We changed PHP settings so we can upload larger files. We even tried manually uploading files via file manager in the theme folder, but we didn’t do it properly. We wanted to apply Medical demo as our theme.

    • This topic was modified 2 years, 5 months ago by SenGaxD.
    April 19, 2022 at 11:29 am #1348766
    Ismael

    Hey SenGaxD,

    Thank you for the inquiry.

    Where is the site hosted? You might have to ask your hosting provider to whitelist this IP address (85.13.149.161) to allow connection to the source of the demo files. Once the IP is allowed, try to download the demo files again, then import it.

    Best regards,
    Ismael

    April 19, 2022 at 12:25 pm #1348786
    SenGaxD

    Hi Ismael,
    can’t someone from tech support import it manually? Or at least help us find the right folder path where it should be placed? We read the documention, but couldn’t really figure the right path out.
    We could use some help!

    Thanks in advance

    • This reply was modified 2 years, 5 months ago by SenGaxD.
    April 24, 2022 at 11:24 am #1349271
    Rikard

    Hi SenGaxD,

    Sorry for the late reply. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also, which demo are you looking to import?

    Best regards,
    Rikard

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