erreur

following my first request you have broken the database thank you for repairing it is resume my initial request to install the good demo theme that does not work (erreur 38)

A solution has been proposed for your support request CS5354350: Error 500 – “Error connecting to the database”.

Resolution Comments:

A 500 error is displayed when the website source code contains errors, which prevents the hosting from interpreting it correctly.
Generally, these “HTTP ERROR 500” errors come from:
1. Add-ons such as plugins or themes in the case of using a CMS like WordPress. In this case, I invite you to deactivate the last “plugins” and “templates” installed to check if they are responsible for this malfunction.
2. An error in the .htaccess file.
3. The presence of errors in the scripts used by your website.
4. A bad configuration of your site.

Do not hesitate to consult the following guides for more information, they can help you solve this error:
– https://docs.ovh.com/fr/hosting/erreur-500-internal-server-error/
– https://docs.ovh.com/fr/hosting/comment-diagnostiquer-page-blanche/

To consult the logs of your hosting, you can follow the following steps from your customer area:
– Click on your hosting under the “Hostings” section,
– Click on the “Statistics and Logs” tab,
– Click on the “View logs” button in the “Website logs” section.

I also invite you to view the PHP errors of your website to correct them later.
 To have more details on the management of PHP errors, you can consult the following guide: https://docs.ovh.com/fr/hosting/comment-diagnostiquer-page-blanche/#activer-les-erreurs-php



I also invite you to update your PHP version to the most recent one if possible: https://docs.ovh.com/fr/hosting/configurer-le-php-sur-son-hebergement-web-mutu-2014/

To have more details, I invite you to consult the following guide: https://docs.ovh.com/fr/hosting/modifier-lenvironnement-dexecution-de-mon-hebergement-web/

You can also perform an FTP restore by following this guide: https://docs.ovh.com/fr/hosting/restauration-ftp-filezilla-espace-client/

OVHCloud will not be able to provide you with assistance on a correction of this type of error which remains the role of a Web developer.

Do not hesitate to ask the OVHCloud community from our forum: https://community.ovh.com/
To confirm the resolution of your request, you can reply to this email by indicating “Accepted” in the first line of your reply, or close the exchange in the customer area.

To reject the proposed solution, you can provide clarification in response to this email by indicating “Rejected” in the first line, or by continuing the exchange in the customer area.