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Hi,
I’ve just installed a locally hosted LAMP stack on a virtual machine. The WordPress health check looks good, cURL is working and the PHP 7.4.28 has an increased memory limit of 512 MB. There are no plugins installed yet, just a WordPress core plus enfold 4.9.2.1. Here’s the problem: while the frontend pages load quickly, all admin pages load painfully slow – it takes about 15 sec. to fully load any page (e.g. the WP media library). Firefox inspector tells me that it takes ages for the server to answer the clients request – I just don’t know why.
However, as soon as I replace the current enfold 4.9.2.1 with a previous one (4.7.xx), all admin pages are loaded in under a second. Same thing with a default WordPress theme like twentytwenty: every admin page appears super fast. Unfortunately, I can’t provide you with login credentials for the website since it sits behind a firewall. Do do you have any suggestions on this anyway?Thanks in advance & kind regards,
ChristianHey Christian,
Thank you for the inquiry.
What is the specifications of your server? The dashboard loads perfectly fine on our own installation running on Nginx 1.19.0, MySQL 8.0.25 and PHP 8.0.12, memory limit is set to 256M. Unfortunately, we will not be able to check and debug the issue if we don’t have direct access to the site.
Best regards,
IsmaelHey Ismael, thanks for your answer. Here are some of my server configuration settings:
- OS Linux 5.10.0-13-amd64 x86_64
- Webserver Apache/2.4.53 (Debian)
- 10.5.15-MariaDB-0+deb11u1
- cURL-Version 7.74.0
- .htaccess currently includes only the WordPress core rules
- filesystem permissions are ok, all important directories are writable
I can reproduce the delayed response times by uploading enfold 4.9.2.1 to my other WP installations that run on similar server environments. As soon as this version is active, the dashboard slows down. Now since everything works fine on a 4.7.xx version of enfold, it might be a good idea for me to use a slightly older version than the current one. Version 4.9 from Feb. 21st 2022 for example is still quite new and maybe it runs on my environment flawlessly. If you could provide a download link for that one, I’ll try it out and the issue could thus be solved.
Thanks & kind regards,
ChristianHi,
Thank you for the info.
Now since everything works fine on a 4.7.xx version of enfold, it might be a good idea for me to use a slightly older version than the current one.
We don’t recommend using older versions of the theme because they are not compatible with the latest version of WordPress and some plugins, they don’t contain fixes for past issues and new features and might still have code that are susceptible to abuses that we don’t know of.
What we recommend is to find the actual cause of the issue, or to test the theme on a different server with a slightly different specification. If you don’t have access to a different server, first thing that you can do is set the installation to debug mode and enable the error logs. There might be errors occurring in the site that you are not aware of. Another thing is to install the Query Monitor plugin and check if there are slow queries and if there are scripts that are causing errors. You should also check the Site Health in the Tools panel to look for issues, hints for improvements and other recommendations.
Best regards,
IsmaelHi,
thanks for the advice – the Query Monitor was indeed very helpful. I can now see that there are two cURL timeouts that cause the delay – see screenshot below:
My best guess would be that the requests in question (https://repository.kreaturamedia.com/v4//data/ls-wp/ respectively https://repository.kreaturamedia.com/googlefonts/fonts.json coming from enfold/config-layerslider/LayerSlider/assets/classes/class.ls.remotedata.php) can’t pass our proxy server although I’ve set the proxy in the wp-config.php and the site seems to be able to connect wordpress.org or the WordPress plugin repository. Do you have any more ideas on this?Kind regards,
ChristianHi Christian,
Thank you for following up.
Are you using the layer slider? The links or resources above are actually used by the Layer Slider plugin. If you are not using it, you can disable the plugin from the Enfold > Layout Builder > Integrated (Bundled) LayerSlider Plugin drop down, select the second, third or fourth option.
Best regards,
IsmaelHi Ismael,
yes, I already did that. Now the dashboard is lightning fast again. At least for now, I don’t use the Layer Slider since there are several other sliders that come with enfold.
Therefore, this topic/ticket can be closed as solved.
Thanks again for the help & kind regards,
ChristianHi,
Great, I’m glad that you got things working again, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
- The topic ‘Admin pages load very slowly under current version of enfold’ is closed to new replies.