Viewing 13 posts - 1 through 13 (of 13 total)
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  • April 2, 2022 at 3:50 pm #1346985
    ryhan

    I had an open topic: https://kriesi.at/support/topic/after-update-to-4-9-2-the-site-header-and-footer-break/ where you guys resolved that on the staging, but when I move the changes to the live site, the header and footer got crashed again.

    April 2, 2022 at 6:18 pm #1347000
    Mike

    Hey ryhan,
    I have compared your staging site and your live site and I don’t see any difference, but I do note that your live site is not up-to-date, it is using Version: 4.8.6.2
    so if you moved the header from your staging site which is using Version: 4.9.2 to your live site that could be the issue, please update your live site.

    Best regards,
    Mike

    April 2, 2022 at 6:21 pm #1347001
    ryhan

    I have moved the parent theme and child theme to the live, and it didn’t work, so I have to revert that theme back to the previous version.

    Wondering why it’s working on staging but not in live!

    April 2, 2022 at 6:29 pm #1347002
    Mike

    Hi,
    How did you move it, did you overwrite the live site (v4.8.6.2) with the staging site (v4.9.2)?
    This can cause errors, try removing the v4.8.6.2 directory via ftp and then add the v4.9.2 directory.

    Best regards,
    Mike

    April 2, 2022 at 6:30 pm #1347003
    ryhan

    I have downloaded the parent theme and child theme from staging and uploaded that on the live.

    April 2, 2022 at 6:35 pm #1347004
    Mike

    Hi,
    Please try as I have described above.

    Best regards,
    Mike

    April 28, 2022 at 4:29 pm #1349843
    ryhan
    This reply has been marked as private.
    April 28, 2022 at 5:00 pm #1349849
    Rikard

    Hi,

    Thanks for the login details. Please include FTP login details as well, so that we can replace the old files for you.

    Best regards,
    Rikard

    April 28, 2022 at 10:41 pm #1349890
    ryhan

    Added the sftp on private note, please check.

    April 28, 2022 at 10:49 pm #1349892
    ryhan

    Here is the live site url on the private note if you need to compare the header after the fix!

    April 29, 2022 at 10:25 am #1349934
    Nikko

    Hi ryhan,

    We have updated your child theme’s header.php and footer.php file.
    And I have included this in your Quick CSS as well:

    #top #header {
    display: none;
}

    Please review your site.

    Best regards,
    Nikko

    April 29, 2022 at 12:47 pm #1349959
    ryhan

    Hello Guys,

    The issue is resolved. Thanks.

    April 29, 2022 at 1:18 pm #1349961
    Mike

    Hi,
    Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘After update to 4.9.2, the site header and footer break.’ is closed to new replies.