Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • March 29, 2022 at 10:31 am #1346412
    Mariam Ali
    Guest

    Hi there,
    We have an Enfold Child theme version 1.0 running on our website. However, the person who purchased the theme for this website no longer works with us so we cannot access the license key.

    Google Search Console says that I have the following issues with our page:
    Mobile Usability:
    Clickable elements too close together
    Text too small to read

    Please advise on how we can receive customer support from you and if you are able to help us make the website page mobile friendly.

    I would really appreciate it if you could contact me as soon as possible as I have been trying to figure out how to contact you for a while now and management needs me to fix this issue as soon as possible.

    Thank you,
    Mariam Ali

    March 29, 2022 at 12:39 pm #1346425
    Rikard

    Hi Mariam,

    Thanks for reaching out to us. Could you point out which elements are too small to read and too close together please?

    Best regards,
    Rikard

    March 29, 2022 at 12:54 pm #1346430
    Mariam Ali
    Guest
    This reply has been marked as private.
    March 29, 2022 at 11:08 pm #1346484
    Mariam Ali
    Guest

    Hi there, were you able to see my response?

    March 30, 2022 at 8:43 am #1346516
    Rikard

    Hi,

    Thanks for that. Which elements do you need to adjust on that page?

    If you don’t have access to a the Themeforest account which was used to purchase your theme license, then you might want to consider purchasing a new license. Otherwise you won’t have access to the theme files, or automatic updates.

    Best regards,
    Rikard

    March 30, 2022 at 10:39 am #1346541
    Mariam Ali
    Guest

    I am not sure what elements I need to adjust on the page. Are you able to see what mobility issue is on that URL? Google Console just gives me the error message but it does not specify where.

    We do get theme updates on Word Press. If I were to repurchase the license, does this change our website? Would we need. to redo it?

    March 30, 2022 at 3:02 pm #1346598
    Rikard

    Hi,

    Google Console just gives me the error message but it does not specify where.

    No, that is the thing about that “error”. I’ve received the same message on multiple sites, but the lovely people at Google never let know which elements they think are too small or too close together. If you can’t find any elements like that, then you ignore the message you received from them. If you know which elements they mean, then please let us know and we’ll give you some custom CSS to use.

    Best regards,
    Rikard

    March 30, 2022 at 11:35 pm #1346664
    Mariam Ali
    Guest

    Ah okay thank you very much!

    March 31, 2022 at 12:56 am #1346678
    Mike

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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