Viewing 18 posts - 1 through 18 (of 18 total)
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  • March 20, 2022 at 3:32 pm #1345253
    keir2012

    Today we found our home page was broken in google insight. Although the score seems very nice.

    we have also test with google private browser. it shows the broken home page. but after you refresh it. it return to normal.

    I deactivate all plugin to test. the problem is still in there.could you please login into my back end to check? thank you in advance.

    • This topic was modified 2 years, 7 months ago by keir2012.
    March 20, 2022 at 7:17 pm #1345281
    Rikard

    Hey keir2012,

    The login token you sent is not working, please check and post a new one. I tried loading your site, but I can’t see the problem in your screenshot. Is this only happening only when using Google page speed insight? If so, then it shouldn’t be anything to worry about, as long as it loads as it should in a regular browser.

    Best regards,
    Rikard

    March 21, 2022 at 2:35 am #1345307
    keir2012

    could you please recheck the login link? if you can test with google private browser. you will find the same broken home page.
    thank you!

    March 21, 2022 at 6:33 am #1345317
    Ismael

    Hi,

    Thank you for the inquiry.

    Are you hiding a quote form or container somewhere in the home page? Based on the screenshots that you provided above, looks like the quote form or the container containing links to the quote forms is breaking the layout of the home page. We don’t see the same issue when we actually visit the home page.

    Best regards,
    Ismael

    March 21, 2022 at 10:08 am #1345325
    keir2012

    I used your pop up Modal window to hide the top “DOWNLOAD QUOTE FORMS” and the bottom “ask a quote”.
    do this makes this issue?

    March 21, 2022 at 1:39 pm #1345347
    Rikard

    Hi,

    Thanks for the update. That might be the problem yes, but if it works as it should in a regular browser, then it shouldn’t be anything to worry about.

    Best regards,
    Rikard

    March 24, 2022 at 5:30 pm #1345899
    keir2012
    This reply has been marked as private.
    March 24, 2022 at 7:06 pm #1345916
    Rikard

    Hi,

    Your problem seems to be caused by caching, since it’s not happening when logged in, only when logged out. Please try clearing all caches on the site, and temporarily deactivate file compression under Enfold->Performance, if necessary. If that doesn’t help, then please deactivate your caching plugin.

    Best regards,
    Rikard

    March 25, 2022 at 3:05 am #1345951
    keir2012

    I have delete the wp super cache plugin totally( advanced-cache.php, wp-cache-config.php and the cache folder in wp-content/) and disable the file compression. but it shows the same error. avia-merged-styles.css still response the 404. I also deactivate the plugin one by one. nothing solve the issue…
    please help.. thanks.

    March 25, 2022 at 11:44 am #1345995
    Ismael

    Hi,

    Thank you for following up.

    We adjusted the custom scripts in the functions.php file and increase the priority of the wp_footer hooks to get rid of the jQuery errors. The home page should now load without the script errors. Please make sure to purge the cache before testing the page again.

    Best regards,
    Ismael

    March 25, 2022 at 12:26 pm #1346000
    keir2012

    Dear Ismael,

    firstly thanks for your fixing the jQuery errors. but i cleared cache and cookies to test the home page. even test with google speed insight.
    it still shows the broken home page. avia-merged-styles.css still response the 404 in Devtools

    it really get me distressed….

    • This reply was modified 2 years, 7 months ago by keir2012.
    March 25, 2022 at 7:23 pm #1346075
    Rikard

    Hi,

    I can’t see the problem on your site anymore on my end, when checking in an incognito/private browser window. Please try waiting a day or two, then try running the test again.

    Best regards,
    Rikard

    March 28, 2022 at 1:22 pm #1346297
    keir2012

    I waited 2days . today i use google insights and devtools for first load the home page.
    same error code and broken layout.. I feel confused why it still load the past home page???
    I have already canceled the hide pop up quote form. can you check with the google insight?
    you will find the broken layout in google insight thumbnail. please help. login in private content.
    many thanks in advance.

    March 28, 2022 at 1:46 pm #1346305
    Rikard

    Hi,

    Thanks for the update. We can’t tell you why the Google test is using a cached version unfortunately, could you try to reach out to their support instead please?

    Best regards,
    Rikard

    March 28, 2022 at 5:22 pm #1346325
    keir2012
    This reply has been marked as private.
    March 29, 2022 at 6:27 am #1346388
    Ismael

    Hi,

    Thank you for the info.

    Please try to use this css code to completely hide the quote form container on page load.

    .custom-html-widget #test-popup {
    opacity: 0;
    display: none;
}

    You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css, and please do not forget to purge the cache or disable the cache plugin.

    Best regards,
    Ismael

    March 30, 2022 at 11:30 am #1346558
    keir2012

    I have figured out the reason why broken my pages. my sever proxy cached wrong version. the host provider has clean it up. now everything goes well.
    many thanks for all your suggestions and solutions.

    March 30, 2022 at 2:17 pm #1346587
    Ismael

    Hi,

    Great! Glad to know that the issue has been resolved. Please do not hesitate to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

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