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  • March 3, 2022 at 3:16 am #1342935
    emendowa

    I installed the Easy Table of Contents plugin. When I select Posts to auto-add the TOC in the plugin settings, it causes an issue. The whole body of the post goes blank, with a dark background. The header of the website is still there. When I unselect Posts in the settings, it goes back to normal.

    Any thoughts on what’s going on here? Direction?

    Thanks.

    March 4, 2022 at 12:20 am #1343066
    Nikko

    Hey emendowa,

    Is this is the plugin you’re referring https://wordpress.org/plugins/easy-table-of-contents/ ?

    Best regards,
    Nikko

    March 4, 2022 at 12:24 am #1343067
    emendowa

    Yep, that’s the one! Thanks.

    March 4, 2022 at 1:44 pm #1343128
    Rikard

    Hi,

    Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    March 4, 2022 at 4:32 pm #1343163
    emendowa

    Hi, actually my original question was about an issue I was having when trying to use the plug in.

    When I go to the settings and select Posts to auto-include the TOC in the plugin settings, it causes an issue. The whole body of the post goes blank, with a dark background. The header of the website is still there. When I unselect Posts in the settings, it goes back to normal.

    Any thoughts on what’s going on here? Direction?

    Thanks!

    March 4, 2022 at 8:02 pm #1343198
    Rikard

    Hi,

    Sorry about that. Could you post admin WordPress login details in private, so that we can have a closer look please? Also please let us know where we can see and reproduce the problem you are having.

    Best regards,
    Rikard

    March 4, 2022 at 8:56 pm #1343210
    emendowa
    This reply has been marked as private.
    March 5, 2022 at 9:57 am #1343233
    Rikard

    Hi,

    Thanks for that. I tried activating the Auto Insert Posts in the plugin options, but I’m not sure where we can see the problem you are describing?

    Best regards,
    Rikard

    March 5, 2022 at 11:01 pm #1343304
    emendowa

    To see the problem, you will need to go to the webpage itself and see a blog post. This is in Education Hub, and click on any blog post. You’ll see that once you activate the auto-insert for the plugin, it causes a problem in the blog post. If you turn off the plugin auto-insert, the blog page functions normally.

    March 6, 2022 at 3:35 am #1343323
    Mike

    Hi,
    Thanks for the login, I tested and saw the error, but there are no error messages in the browser console. When I check the plugin support page it says this same error occurs on woocommerce pages and to not use on them. I thought perhaps trying a shortcode on the post might work instead of Auto Insert Posts, but it looks like it doesn’t support shortcodes.
    I don’t see that we could solve this as we don’t see any console errors to investigate with, I recommend trying a different plugin.

    Best regards,
    Mike

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