Viewing 12 posts - 1 through 12 (of 12 total)
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  • March 3, 2022 at 12:11 am #1342925
    Michael Odza
    Guest

    Maybe the purchase was made by a previous web developer for my client — so if the client can’t find the purchase code, I’m willing to buy a new license. If I do that, how do I install it over the previous version (4.51)? I’m happy to give you the login details, if that will help us.

    March 3, 2022 at 4:43 am #1342946
    Ismael

    Hey Michael Odza,

    Thank you for the inquiry.

    You will have to update the theme manually via FTP just this once. After the manual update, you have to generate an Envato private token using the new account and place that token in the Enfold > Theme Update panel. You will then be able to automatically update the theme through the dashboard when new versions are available. Please check the following documentation for more info.

    Updating theme via FTP:
    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Generating a private token:
    // https://kriesi.at/documentation/enfold/theme-registration/#register-my-theme

    Best regards,
    Ismael

    March 4, 2022 at 9:04 pm #1343211
    Michael Odza
    Guest

    I am having trouble locating the right folder and files at my client’s host. Can I pay you ($50, I think I saw) to do the install? Login credentials in the private content area.

    March 5, 2022 at 10:32 am #1343235
    Rikard

    Hi,

    Thanks for the update. I checked the login details you posted, but both the WordPress and FTP details are not working. Please check and post new details.

    Best regards,
    Rikard

    March 5, 2022 at 6:35 pm #1343274
    Michael Odza
    Guest

    Thank you!

    I created a new ftp account for bluehost — credentials and double-checked the website credentials and copied both to the private content area. I also included the license in text form.

    The first difficulty I’m having is when I go to Advanced/File Manager I don’t see the folder names listed in your instruction “Locate the WordPress installation folder and browse to wp-content/themes.” .Maybe it’s because there’s cpanel? And there’s a theme section — anyway, I am confused, and I very much appreciate your help!

    March 5, 2022 at 10:52 pm #1343302
    Mike

    Hi,
    Thanks but the WordPress login and the cPanel login didn’t work for me please try creating a new WordPress admin user with a new password.

    Best regards,
    Mike

    March 6, 2022 at 12:25 am #1343309
    Michael Odza
    Guest

    Ok, here’s new WordPress login

    March 6, 2022 at 1:02 am #1343311
    Mike

    Hi,
    Thank you

    Best regards,
    Mike

    March 6, 2022 at 1:42 am #1343313
    Michael Odza
    Guest

    Mike, Thank you! I created an Envato personal token, and got confirmation that the parent Enfold theme was updated to v4.9 — but I have to ask, what about the Child? Does that update automatically, or upon refresh?

    March 6, 2022 at 1:52 am #1343315
    Mike

    Hi,
    Glad to hear, child themes don’t update, the parent theme updates and it is the core of the site, the child theme runs on top of the parent theme adding your customizations to the parent theme.

    Best regards,
    Mike

    March 6, 2022 at 1:58 am #1343316
    Michael Odza
    Guest

    Ok, so I don’t have to fret about that! Thank you again– I really appreciate you, your whole team and your products!
    Ta,.

    Michael

    March 6, 2022 at 2:52 am #1343318
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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