Viewing 8 posts - 1 through 8 (of 8 total)
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  • #1342804

    Hi, I am having a problem on fiestapoolsandspas.com. In all browsers, there is a large white space under the hero image on the home page. I have deactivated plugins to see if this is the problem, and I have even deactivated caching. Nothing is working. It wasn’t like this until I updated Enfold. Please advise.
    Thank you!
    justine

    #1342823

    Hey jnightingale,

    It looks like we’re being blocked by your firewall, could you make sure to whitelist the counties in private please?

    Best regards,
    Rikard

    #1342933

    Should be good now. Thanks!

    #1342965

    Hi,

    Thanks for that. Could you try clearing the cache from your caching plugin and hosting options please? If that doesn’t change anything, then please try to temporarily deactivate your caching plugin.

    Best regards,
    Rikard

    #1343092

    Hi, That doesn’t work. I’ve tried it before, too.
    Any other thoughts? I’ve deactivated plugins as well.

    #1343139

    Hi,

    Thanks for the update. Your site is not loading any style sheets at when I check it in an incognito/private window, that’s why I’m asking you to clear the cache. If you are getting different results depending on if you are logged in or not, then that is usually a cache related problem.

    Best regards,
    Rikard

    #1344664

    Hi, Rikard,
    I have cleared the cache multiple times. Still not working on the home page. Can you please advise?
    Thanks,
    Justine

    #1344708

    Hi,

    Thanks for the update. I tried deactivating all plugins, and it’s working as it should after that. Could you try to deactivate all plugins, then activate them one by one to see when the problem starts please?

    Best regards,
    Rikard

Viewing 8 posts - 1 through 8 (of 8 total)
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