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Hello.
I purchased Enfold yesterday so that I could get an update as my web designer/developer had disappeared. I have waited the 12 hours suggested after registering our token but no update has shown up. When I do a manual check, I also have no updates.
We have WP version 5.9.1
We have this message on the enfold update page:Theme Updates:
No Updates Available. You are running the latest version! (4.7.6.4)
Your PHP version: 7.4.28
Last successful check was on 2022/02/27 16:01.I am unsure what will happen if I try to upload the theme again. If I will overwrite my current work.
Also – if I look to upload a demo theme – your messages say I won’t overwrite my work, but WordPress says I will. I don’t understand which is correct?Hello,
I was able to resolve this by using the Envato update plugin. BTW it generated an error using the permissions that your instructions list for token creation. I had to create a new token with fewer permissions for their plug-in.
Hey tinam12,
Thanks for your question, unfortunately your version 4.7.6.4 (Oct 5, 2020) was not comparable with WP 5.6+ this was fixed in v4.8 (Mar 4, 2021)
The update solution below will not cause any lost of customization, but this assumes that your developer didn’t make any customizations to the core theme files, and that the developer used a child theme for any customizations. If the developer made changes to the core theme files and you don’t know to save these files to your computer to copy the customizations to your update, they will be lost.
I imagine you are not aware of this one way or another, so if you want to include a link to your site and admin login in the Private Content area we could take a look for you.
The very best way to test if your site will experience any issues with an update is to check if your webhost has the one click staging site option, this is an option in most cPanels to create a staging clone of your site so you can test on it and real your site will stay up and running. You can always ask your webhost to help you with setting this up if you want.Here are some screenshots of what it would look like:
if you have this option use it to create a staging site and test an update on it like below, otherwise you could create a backup of your site using your webhost full backup options so you can restore the old version if you have issues. I don’t recommend “backup plugins” unless you have specific past knowledge with using them, some “backup plugins” do not offer a working way to “restore” with them. A cplanel backup & retore practically always works.
To update your version of Enfold you will need to download the latest version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Best regards,
Mike
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