Mobile homepage opening video not displaying

Hey cbroome12,

Thank you for the inquiry.

You can use the Layer Slider element and its background options instead of the color section. Unfortunately, the color section’s background video option is disabled on mobile devices by default, which is why you have the option to apply a background image as a fallback. And some devices do not automatically play videos inline, so the video if it does automatically start, will not actually play inside the color section as background but will open and start in a standalone player.

// https://developer.mozilla.org/en-US/docs/Web/HTML/Element/video#attr-playsinline

Best regards,
Ismael

Hi,

Thank you for the update.

Where can we see the slider? We might be able to adjust the slider height using css. Please post the site URL in the private field so that we can check the element directly.

Best regards,
Ismael

Hi,

Did you change the login URL? The URL above redirect to a 404 page. For the meantime, please try to add this css code to adjust the height of the layer slider on mobile view.

@media only screen and (max-width: 768px) {

  /* Add your Mobile Styles here */
  div#layerslider_3_lki9y56uxc7x {
    height: 100vh !important;
    min-height: 100vh !important;
  }
}

Best regards,
Ismael

Hi,

Sorry for the delay. We adjusted the css code in the Quick CSS field a bit. The slider is now inheriting the height of the browser screen on mobile view.

  div#layerslider_3_34w9d4cagsfk, div#layerslider_3_34w9d4cagsfk .ls-wrapper, div#layerslider_3_34w9d4cagsfk .ls-wrapper div {
    height: 100vh !important;
  }

Please check the screenshot in the private field.

If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

Thanks!

Best regards,
Ismael

Hi,

Did you update the slider or use a different one? The ID of the slider changed, so we had to update the css too. Please make sure to purge the cache before checking the slider again.

Best regards,
Ismael