Error on download and import demo files

Hey ratonverde,

Sorry for the problem. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

Thank you for the info.

Please ask your hosting provider to update cURL version from 7.38.0 OpenSSL/1.0.1t to version 7.74.0 OpenSSL/1.0.1t and also upgrade PHP from version 7.3.32 to the latest version. After the software update, install the WP Reset plugin to reset the database or the installation, then try to import the demo again.

Best regards,
Ismael

Hi,
Thank you for your patience and the login, I have looked at your site and it looks like you tried to install the default Enfold Demo:

But it also looks like you have customized the homepage, so in order to help you we will need to Reset the site and you will lose your changes.
Another issue is that this is the only demo that doesn’t include all of the images and sliders, so even if I manually install this demo for you, some things will still be missing.

I recommend the Enfold 2017 demo as it includes everything and displays the elements better.
If you would like me to try to manually install the 2017 demo and you agree to reset the site, please include FTP access in the Private Content area.

If you like the default demo layout the way it is and want to use it, then I recommend continuing to edit your site adding your own images and sliders, as you would have replaced the demo images anyways.
I hope this makes sense.

Best regards,
Mike