Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 10, 2022 at 12:32 pm #1339959
    Murielvillanueva

    Hi,
    We finally solved every problem we had and did the migration to our main domain.
    The problem now is that we have some design and configuration that shows only when you view the preview. When navigating on the real site it shows sort of broken. It doesn’t show any blank spaces or color changing configurating on the buttons and some of the pictures are not showing at all.
    We have no clue about what’s going on because on the edit pages you can view it as it should, and again, so it does on the preview for every page.
    Help us please, there’s only this issue for us to finish this project.

    Best regards

    February 11, 2022 at 8:32 am #1340080
    Rikard

    Hey Murielvillanueva,

    Thanks for the login details. I checked your site, but I can’t see any obvious problems with it. Could you share screenshots highlighting the problem you are having please?

    Best regards,
    Rikard

    February 11, 2022 at 11:19 pm #1340220
    Murielvillanueva

    https://drive.google.com/file/d/1EmWLxy_X6v-4k2YcpPjWm7MXW0PxoaWg/view?usp=sharing
    https://drive.google.com/file/d/1WeevDbtJ1VLx6aVmdvc48iM4MgS98opN/view?usp=sharing
    https://drive.google.com/file/d/1n4zpn-K_k7nGgFCYKJaaVCfw5CYCRAQO/view?usp=sharing

    So this is how it is design to be, if you press preview you can see it like this.
    But this is how it actually looks like when you’re online:

    L’esfera 1: Sense ales

    And the configuration of the spaces and colors are right there, but they just don’t show.
    Hope you can help us.

    Best regards

    February 13, 2022 at 5:32 am #1340334
    Rikard

    Hi,

    Thanks for that, let’s focus on one problem at a time. I checked the page you linked to, but the white space you are using there seems to be displaying as it should on my end: https://snipboard.io/miauP7.jpg. If you can’t see that on your end, then please try loading the page in an incognito or private browser window, to see if that helps.

    Best regards,
    Rikard

    February 14, 2022 at 12:49 pm #1340475
    Murielvillanueva

    correct, the space appears and is configured, but it is only visible in the preview. as I have sent you in the photos in the previous message.

    I’ve cleared the cache and it still doesn’t show on the web (outside wordpress preview) and in incognito the space doesn’t show either.

    February 15, 2022 at 4:20 am #1340621
    Rikard

    Hi,

    Thanks for the update. Did you make sure that the folder in private was copied over from your old installation?

    Best regards,
    Rikard

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