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Posts
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Hello,
I updated my site with WordPress in 5.9 and Enfold with the last version 4.8.9 (with infrastructure in PHP 7.4).
Now the recordings of the builder windows (text block, image block,…) no longer work.
And the closing cross no longer works!
Unable to close windows or save.
Note that I have no other extensions that could conflict.
Do you have a solution to be up to date.
Thank youHi JM-Chemin,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi,
Thank you for your patience and the login to your site, the error is caused by the plugin WordPress Mentions Légales I disabled and the builder works correctly, I recommend not using this plugin.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
Mike
- The topic ‘Following updates WP 5.9 et Enfold theme unable to save or close builder windows’ is closed to new replies.