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  • #1336860

    Hi dear Kriesi-Team,

    I´m setting up the comment function disqus, but I have some difficulties. I enabled the comment function and add it to my post https://imgur.com/A6orWHc

    But it looks like this: https://imgur.com/pQPbLy0

    What can I do to display disqus and not this comment appearance?
    Thank you very much

    Sincerely,
    Veronika

    #1336982

    Hey Veronika,

    Thank you for the inquiry.

    Did you install a plugin to enable the Disqus platform? You can try the official plugin if you haven’t installed one already.

    // https://wordpress.org/plugins/disqus-comment-system/

    Best regards,
    Ismael

    #1337006

    Hi Ismael,

    I already installed Disqus and it is not working. That’s the issue

    Thank you

    #1337030

    Hi,

    Did you create a Disqus account? Is it working correctly when Jetpack is disabled? Please follow these steps to properly configure the Disqus plugin.

    1.) Go to “Plugins” > “Add Plugin”
    2.) Search for “Disqus Comment System” by Disqus
    3.) Click “Install Now”
    4.) Activate the plugin
    5.) (Automatic: easiest) From the Install page of the Disqus plugin settings, follow the Automatic Installation steps to set up Disqus on your site. During this process, you will need to create a Disqus account and register your site. This also creates the API application required for enabling Comment Syncing.
    6>) (Manual: fastest) Enter your site’s Disqus shortname in Site Configuration. This requires you to have created a Disqus account and registered your site.

    NOTE: It is recommended that you backup your database before installing the plugin.

    Or watch this video for more details.

    // https://www.youtube.com/watch?v=a4JBJXyuaFk

    Best regards,
    Ismael

    #1338547

    Hi Ismael,

    thank you I managed it to start running. Is there a way to change the width of Disqus? because enow it is fullwidth and it is really not appealing to the eye.

    Thank you,

    Veronika

    #1338664

    Hi,

    Glad to know that you managed to make it work. To adjust the comment form’s width, please use this css code.

    .av-buildercomment #disqus_thread {
    	width: 63%;
    	margin: 0 auto;
    }
    

    You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.

    Best regards,
    Ismael

    #1340412

    Hi Ismael,

    looks like I need your help after all, because on the posts created with the classic editor Disqus appears and on the posts edited with ALB it does not and I can’t find the problem

    Thank you

    #1340499

    Hi Veronika,

    I added Comments element to the bottom of your post that you created using ALB and that helped. Please review your website :)

    Regards,
    Yigit

    #1340502

    Hi Yigit,

    thank you so much, you can kindly close this thread ^^

    You know, your support is so so important, if I could I would send you guys and girls flowers 💐 thank you

    #1340506

    Hi,

    You are welcome! We are always happy to help :)

    Enjoy the rest of your day! 🌹

    Best regards,
    Yigit

Viewing 10 posts - 1 through 10 (of 10 total)
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