Viewing 5 posts - 1 through 5 (of 5 total)
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  • January 21, 2022 at 1:27 am #1336445
    cruzestudio

    We have a strange error on my website. The first time I visit my website (in incognito mode) the home page loads correctly. The fonts are loaded, the background video in the banner is played and if I click “WATCH FULL VIDEO” a vimeo video is played in lightbox.
    If I browse my website, and I visit the page (for example) Santa Cilia Lodge, the fonts don’t load, the video doesn’t play or show the background image either, and the lightbox mode for vimeo doesn’t work (vimeo is open in a new window).

    Enfold theme is updated.

    Thanks

    January 21, 2022 at 1:33 am #1336446
    cruzestudio

    We have tested the website with 6 different people and some have the problem and others don’t, with different browsers and devices (mac and windows).

    What is happening?!!

    January 21, 2022 at 7:49 am #1336488
    Rikard

    Hi,

    The WordPress login details you posted are not working, please check and verify.

    Best regards,
    Rikard

    January 21, 2022 at 11:08 am #1336522
    cruzestudio

    Sorry, please try now

    • This reply was modified 3 years, 11 months ago by Nikko. Reason: security
    January 24, 2022 at 5:20 am #1336824
    Nikko

    Hi cruzestudio,

    Thanks for giving us admin access.
    I have checked your site, the background video seems to work properly when the parent theme is used (plugins are not disabled).
    I tried commenting out the child theme’s codes but it does not fix the issue, it seems to be caused by some configuration in the child theme however I could not figure out which one it is.
    Try to create a copy of your child theme and rename it, then try to configure the theme options again and see if this helps.

    Best regards,
    Nikko

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