Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 19, 2022 at 6:58 pm #1336259
    eduardodelat

    Hello, when inserting a masonry gallery on my website, it is not shown on the page, can you help me please:
    https://www.riccoart.com/virtual-museum/
    The photos that you see there are single images, below those there is a masonry gallery but it is not shown

    • This topic was modified 2 years, 9 months ago by eduardodelat.
    January 20, 2022 at 2:41 am #1336281
    eduardodelat

    Hi, plus the theme is super slow right now, when I insert an image it takes like 15 seconds to open the content options (select image, style, tc..) and other 15 seconds to show the images that i already upload

    January 21, 2022 at 7:49 am #1336487
    Ismael

    Hi,

    Thank you for the inquiry.

    The page above no longer exists, so we created another test page (see private field) and added the masonry element to it. The element seems to be working correctly but there is only one entry in it. Would you mind providing a screenshot of the issue?

    Best regards,
    Ismael

    January 27, 2022 at 4:59 am #1337385
    eduardodelat

    This is the page, it still not working https://www.riccoart.com/museo-virtual/

    And in https://www.riccoart.com/test-page/ doesn show the masonry pictures
    I add to this page a masonry galery with some pictures and I cant see de pictures in my web browser (google)

    Also de backend editor is supper slow

    I see this on google browser https://ibb.co/jL092MS

    January 27, 2022 at 9:55 am #1337448
    Rikard

    Hi,

    Thanks for the update. I activated the option to delete old CSS and JS files under Enfold->Performance, and it’s showing after that. Please review your site.

    Best regards,
    Rikard

    February 23, 2022 at 2:54 am #1341894
    eduardodelat

    Hellow! tanks, i can see now the masonry galery

    About the backend editor, is super slow, can you help me?
    I open a product and it takes a long time to open and select any option

    Or a page and take like 10 seconds to open

    Thanks, I love everything else!

    February 23, 2022 at 3:13 am #1341895
    eduardodelat

    Actually is slow only in the wp admin http://www.ricoart.com/wp-admin

    February 23, 2022 at 7:50 am #1341947
    Ismael

    Hi,

    Glad to know that the gallery is now displaying properly. Regarding the dashboard, looks like you have installed and activated some plugins, and one or more of these extensions might be affecting the loading speed of the backend. Is the site on a shared hosting? Increasing the PHP memory limit or upgrading to dedicated or a faster server should help. Please ask your hosting provider to increase the PHP memory limit to at least 256MB.

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

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