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  • January 3, 2022 at 1:41 pm #1334064
    EisenmannBeer

    Hi Kriesi,

    we have been trying to get the links within boxes/columns to work on a Samsung smartphone – the links work neither in the Chrome browser nor in Firefox. No problems whatsoever on desktop or iPhone.

    Both the picture and the texts aka the whole box should be linking to subpages. We tried column links as well as individual picture links and text links with and without the column link, nothing works.

    Examples:
    – Starting page “Haushaltswaren”, “Lederwaren”
    – subpage /haushaltswaren/ boxes “Kochen & Zubereiten”, “Backen & Verzieren”, “Elektrogeräte”

    Since we’re running a bit low on time and patience with our client, please feel free to log in to check how this can be solved.

    Thanks a lot!

    Kind regards
    Meike

    January 4, 2022 at 3:54 am #1334118
    Rikard

    Hey Meike,

    I checked your site on a Samsung A31 using Chrome, but I can’t see any problems with the links on my end. Could you let us know how to reproduce the problem please?

    Best regards,
    Rikard

    January 4, 2022 at 12:57 pm #1334187
    EisenmannBeer

    Hi Rikard,
    it’s a Samsung A12 that this occurs on in both mentioned browsers, as well as on an iPad, app. 4-5 years old.

    Kind regards
    Meike

    January 4, 2022 at 12:58 pm #1334189
    EisenmannBeer

    On the ipad, it occurs only in portrait format with burger menu.

    January 5, 2022 at 5:02 am #1334307
    Rikard

    Hi,

    Thanks for the update. I checked on a different Samsung device now, but I still can’t see any problems on my end. Would you be able to record a screencast of the problem please?

    Best regards,
    Rikard

    January 7, 2022 at 3:32 pm #1334686
    EisenmannBeer

    Hi,

    thanks for checking. Did you check on the exact mentioned devices though?
    My client is definitely not able to record a screencast of this, sorry.

    Help would still be appreciated. Thanks!

    Kind regards
    Meike

    January 8, 2022 at 4:12 am #1334743
    Rikard

    Hi,

    No, we don’t have those exact devices available for testing unfortunately. Is this problem reproducible on other devices, except for the already mentioned ones?

    Best regards,
    Rikard

    January 9, 2022 at 7:08 pm #1334877
    EisenmannBeer

    Hi,
    nope. Would have mentioned of course.

    So what are we going to do about this?

    Did you try to login to check on it?

    Kind regards
    Meike

    January 10, 2022 at 5:09 am #1334924
    Rikard

    Hi Meike,

    If the problem is not reproducible on other devices, then it might be caused by something local like caching. Could you ask your client to use a different or private/incognito browser window to see if that changes anything please? We can’t help you out further with this unless we can actually reproduce the problem on our end.

    Best regards,
    Rikard

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