Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #1333187

    Good morning
    I have been using Enfold for quite a while and have built a number of websites, but I seem to be experiencing a problem with one particular website (see details below),

    Problem No 1
    ———————
    Custom CSS and Advanced Styling are being ignored.

    I changed the font on the website several times (using the available theme fonts) and each time I made the change the font showed up ok. Then suddenly none of the changes I made were being reflected.

    I checked the website on several browsers and monitors and even my mobile phone and still no change.

    I then upgraded the theme to the latest version and changes still did not show up.

    I decided to install Google Fonts and whilst this is now showing the new fonts, other formatting still did not show up. For example all H1 headings are coming up in ALL CAPS and even though I have quick CSS code within the theme:

    h1, h2, h3, h4, h5, h6{text-transform: none !important;}
    span.image-overlay {display: none !important;}
    #header .social_bookmarks li a { font-size: 30px;}

    and I have specified Text Transform “none” within Google settings, it seems to be getting ignored.

    I contacted the hosting company, thinking that maybe something is being blocked and they said:

    Enfold theme has weird caching system that sometimes takes a while to take into effect.
    To add custom CSS, it’s better to add it to Appearance > Customize > Additional CSS

    So I did that and that fixed the problem, but I have a number of websites to build and I am hoping to get to the bottom of the issue.

    Problem 2
    ——————
    I have also noticed that even though I have selected a Stretched Layout, it seems to be a lot narrower than other website with Stretched Layout. I have checked and the dimensions are the same as other websites, ie 1310px.

    Problem 3
    —————-
    I am unable to make any changes to the menu, which I tried through Advanced Styling – the client has requested a different font, but no matter what I do, the changes do not happen.

    I can’t figure out what could be causing these problems. This website is hosted with all my other client websites and none of them are experiencing these problems.

    Is there a setting I may have missed that could be preventing the updates?

    Your help would be greatly appreciated.

    #1333229

    Hey Ivana,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1333568

    Thank you so much Rikard. Please see details below.

    #1333611

    Hi,

    Thank you for the update.

    This is probably due to the theme’s Performance > File Compression settings. You should disable the option temporarily while configuring the site to make sure that the changes in theme options and css modifications will take effect immediately. You should also disable the cache plugin or just make sure to purge the cache when you change or configure anything.

    Best regards,
    Ismael

    #1333613

    Thank you for your response Ismael.

    I have disabled both:
    – CSS file merging and compression
    – Javascript file merging and compression

    Then to test it, I changed the font and colour of font in Advanced settings for Main Menu Links and still nothing has changed.

    Furthermore, even though I have selected stretched layout and 1310 pixels for the page width, it is much narrower than other websites I have created. I’d be happy to share screenshots if you can let me know how to upload them here.

    Thank you

    #1333624

    Hi,

    You had an invalid hex colour added in the theme options:

    ##ded9eb

    I fixed that for you, and your settings are applying after that.

    Best regards,
    Rikard

    #1333626

    Oh my goodness – did one extra hash tag cause so much trouble?
    Silly me!!!
    Thank you sooooo much for your help.

    #1333651

    Hi,

    Yes, it can prevent the theme settings from applying unfortunately, as does invalid or incomplete CSS code in Quick CSS. I’m glad that we could help though, please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    #1333682
    This reply has been marked as private.
    #1333688

    Thank you very much Rikard. I spent hours trying to figure it out – I am glad it was a simple fix and I will definitely remember it for next time. :)
    I greatly appreciate your help and support, not only with this issue but the whole year. You guys are the best!

    I hope you have a lovely holiday season.

    Ivana

    #1333718

    Hi Ivana,

    Great, I’m glad that we could help. We’ll try to implement a check for this in a future version of the theme, so that it’s not possible to input an invalid hex colour.

    Best regards,
    Rikard

Viewing 11 posts - 1 through 11 (of 11 total)
  • You must be logged in to reply to this topic.