Tagged: 

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • December 13, 2021 at 9:39 pm #1332660
    pointpolish

    Hi there, my site gets a lot of spam on our contact forms, even with the Numeric Captcha enabled. I registered with Google CAPTCHA and now I want to add the site key and secret key to my theme options. However, when I go to Google settings under theme options, I only see something for analytics and maps, not CAPTCHA. I have the most up to date version of the theme. Thank you for your help!

    December 14, 2021 at 5:48 am #1332706
    Ismael

    Hey pointpolish,

    Thank you for the inquiry.

    The option for the spam protection is located at the very bottom of the panel. You have to enable it first or select the version. The fields for the public and secret keys will display afterwards. Please check the screenshot in the private field for reference.

    Best regards,
    Ismael

    December 14, 2021 at 5:21 pm #1332827
    pointpolish

    Hi, thank you for your response, but I still don’t see the option for spam protection. Here is a screenshot of what I see when I click on Google Services: https://clienteg.com/wp-content/uploads/2021/12/Screen-Shot-2021-12-14-at-10.18.32-AM.png.

    December 15, 2021 at 9:32 am #1332912
    Ismael

    Hi,

    Thank you for the screenshot.

    You may be using an older version of the theme. Please make sure to update the theme to version 4.8.8. If the new version does not come up in the Theme Options > Updates panel, try to download the latest files from your Themeforest account, then update the theme manually via FTP. You can check the documentation below for more info.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    December 17, 2021 at 9:44 pm #1333300
    pointpolish

    Thanks so much! Updating the theme did the trick, and we entered the site key and secret key. However, now there is a message beneath the form that says “This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.” Here’s is a screenshot: https://clienteg.com/wp-content/uploads/2021/12/Screenshot-2021-12-17-101151.png

    Can you help me figure out how to remove that? Thanks again.

    December 20, 2021 at 7:20 am #1333491
    Ismael

    Hi,

    Glad to know that the update helped. Regarding the contact form message, it will be removed automatically after confirming or clicking the ReCAPTCHA widget. It is a part of the contact form security.

    Best regards,
    Ismael

    December 20, 2021 at 5:58 pm #1333557
    pointpolish

    Can you help me understand why it’s not showing up for me but it’s showing up for other people? Oddly enough, we’re using the same browser (Chrome). Is there any way to change what the message says? Thanks again.

    December 21, 2021 at 5:02 am #1333588
    Ismael

    Hi,

    why it’s not showing up for me but it’s showing up for other people?

    Did you enable V3 as well? Please note that this version of ReCAPTCHA runs in the background, so you do not have to use the widget. It is possible that you are already validated or your IP address is already whitelisted because you are a frequent visitor of the site.

    You can use the avf_contact_form_recaptcha_disabled_msg filter to adjust the default message.

    add_filter("avf_contact_form_recaptcha_disabled_msg", function($msg) {
    $msg = "You shall not pass!";
    return $msg;
}, 10, 1);

    Best regards,
    Ismael

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.