Viewing 8 posts - 1 through 8 (of 8 total)
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  • December 6, 2021 at 12:59 pm #1331694
    sitadi

    Hi,
    The Facebook likebox in the Footer of my website doesn’t work anymore.
    Can you help me display it again? I don’t understand where the problem comes from.
    Thank you in advance,

    December 6, 2021 at 1:42 pm #1331699
    Ismael

    Hey sitadi,

    Thank you for the inquiry.

    We noticed that the site contains an older version (4.7.6.4) of the theme. Updating to the latest version (4.8.7.1) should help fix the issue with the facebook likebox. If the issue persists after the update, please toggle or temporarily disable the Enfold > Performance > File Compression settings, then update us here.

    Best regards,
    Ismael

    December 6, 2021 at 2:14 pm #1331711
    sitadi

    Thank you for your answer.
    I have updated but i still have the same problem.
    Can you tell me if I have to disabled compression of CSS or Javascript file ?
    Sorry I don’t know which setting I need to change..

    • This reply was modified 2 years, 11 months ago by sitadi.
    December 6, 2021 at 3:40 pm #1331719
    Nikko

    Hi sitadi,

    Yes that’s correct.
    I checked your site and it seems to be showing the facebook widget properly (screenshot link in private content).

    Best regards,
    Nikko

    December 6, 2021 at 3:55 pm #1331725
    sitadi

    I just tested again in safari and it still does not work, however in Google Chrome it is displayed, have you tested on Safari on your side?

    December 6, 2021 at 4:05 pm #1331728
    Yigit

    Hi,

    I have just tested your website on Safari and it does show up fine on my end. I attached the screenshot in private content field below :)

    Best regards,
    Yigit

    December 6, 2021 at 4:16 pm #1331731
    sitadi

    I tested on my imac and on my smartphone and it does not appear, it’s weird, what’s wrong?

    December 7, 2021 at 3:01 pm #1331863
    Mike

    Hi,
    In Safari look at the shield icon before the address bar, when you click it it will show that facebook.com & facebook.net are being blocked, this is your facebook widget.
    So while you can disable this for yourself in your Safari, most of your visitors will have this enabled by default and will not see your facebook widget, other browsers and AD Blockers also do the same. So to solve take a screenshot of your widget and make a fake widget in a HTML code widget by wrapping the image with a link to your facebook page.

    Best regards,
    Mike

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