Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #1331438

    Hi Rikard,

    As per your request. I have opened a thread instead.
    The Page ‘Policyholders Selling Policy’ doesn’t seems to display as it should be.
    Please refer to Point 1 to 5 – This is the content inside and what it should display as per saved in the page.

    But then when view in browser, it display differently. Some information went missing while others are shown on the wrong tab section. URL: https://www.repsholdings.com.sg/policyholders-selling-policy/ – Please refer to point 6 to 10

    Regards,
    Berlinda

    #1331476

    Hey RepsHoldings,

    The shortcodes for that element doesn’t validate for some reason, and it might be due to incomplete html markup. Like this in the second tab for example:

     	<li style="list-style-type: none;">
    <ul>
     	<li style="list-style-type: none;">
    <ul>
     	<li style="list-style-type: none;">
    <ul>
     	<li style="list-style-type: none;">
    <ul>
     	<li style="list-style-type: none;">
    <ul>
     	<li style="list-style-type: none;">
    <ul>
     	<li style="list-style-type: none;"></li>
    </ul>
    </li>
    </ul>
    </li>
    </ul>
    </li>
    </ul>
    </li>
    </ul>
    </li>
    </ul>
    </li>
    </ul>

    Could you try to clean up all unnecessary html which you can find in your content please?

    Best regards,
    Rikard

    #1331655

    Hi Rikard,

    I’ve already cleared up the unnecessary html as you mentioned but the issue still persist.

    Regards,
    Berlinda

    #1331693

    Hi,

    Please enable debug mode so that we can copy your content to a test page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

    Best regards,
    Rikard

    #1331797

    Hi Rikard,

    I have enabled debug mode already. Please kindly assist on this issue.

    Regards,
    Berlinda

    #1331872

    Hi,

    There were a lot of open paragraphs in the content, for example:

    <p style="text-align: center;">Go through the checklist below
    against your policy.
    
    <p style="text-align: center;">Verdict and quotation presented
    for decision making.
    
    <p style="text-align: center;">Once the verdict has been
    evaluated, a representative will
    contact you to inform if
    REPs Holdings is able to buy in
    your policy. From thereon, it will
    be your decision whether to
    proceed with the presented
    quotation.
    
    <p style="text-align: center;">Book an appointment for
    the absolute assignment process.
    
    <p style="text-align: center;">Upon the decision to proceed,
    you can book an appointment
    to meet our representative
    at the Insurer's service centre.
    The whole absolute assignment
    process will only take 20 minutes
    Thereafter, an immediate
    payment will be given to you
    via cheque.

    Closing those did not fix the problem though. Can we disable plugins for debugging purposes?

    Best regards,
    Rikard

    #1332253

    Hi Rikard,

    I have already done that before seeking help here. There isn’t any issues with the plugins. If it is plugins causing the problem, this page (https://www.repsholdings.com.sg/for-financial-advisers/) should not display correctly as well since it is using the same tab section in layout elements.

    Regards,
    Berlinda

    #1332293

    Hi,

    I’ve tested your content on two different test installations, and it’s working on both sites. Please see private. That means that the problem is local to your site, but we’re not sure exactly what it is. That means that we would have to try general debugging, and deactivating plugins would be part of that process. You might want to try and recreate the element, as that would likely take less time and effort, rather than finding the cause.

    Best regards,
    Rikard

    #1332552

    Hi Rikard,

    I have already tested by replicating the whole page – https://www.repsholdings.com.sg/selling-your-policy/ from https://www.repsholdings.com.sg/policyholders-selling-policy/
    Apparently, the form in the code block is causing this issue. But previously, the form is able to integrate into the tab section.
    Please advise on this.

    Regards,
    Berlinda

    #1332711

    Hi,

    Thanks for the update. I’m seeing the same thing on both the pages you linked to, did you remove the code block from both of them? If you need further help, then please create a test page where we can see the actual problem. Also, which form did you add in the code block? If the problem is caused by third party code or a plugin, then our support is limited unfortunately.

    Best regards,
    Rikard

Viewing 10 posts - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.