Viewing 6 posts - 1 through 6 (of 6 total)
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  • November 30, 2021 at 10:49 am #1330969
    abortolotti

    Hi,

    I’m running the latest Enfold version (4.8.7.1) and PHP version: 7.4.26, and I’ve been recently experiencing the ALB elements getting messed up, squeezed and mashed alltogether after some saving of a current page.

    I tried to restart a page from zero, hoping the issue would not occur, yet after hours of work, I add one element and then boom, I found the page messed up and can’t get back to a previous version.

    Can you please help sorting this out. It’ looks like a pretty big issue that’s preventing from working on the site.

    Thank you.

    November 30, 2021 at 11:11 pm #1331047
    abortolotti

    Hi again,

    regrettably, I need to find a solution quick and cannot wait 24 hours to try solve this with an answer, so I will proceed with a site restore to yesterday and will recreate the page element by element…

    However, I filmed a screencast where I show you how the elements get messed up in the backend, so you see the live website, then the page in the ALB.

    Please let me know if you’re familiar with this kind of issue and what the solution can be:

    https://www.dropbox.com/s/oe55v1vxlibde1p/ScreencastBackofficeMessup.mp4?dl=0

    Thanks
    I look forward to reading your reply hopefully soon.

    November 30, 2021 at 11:39 pm #1331048
    abortolotti

    Regrettably, even the site restore didn’t help because it restores to a version that is still reproducing the issue, so I’m in your hands now to try and solve this. :(

    Thanks for your hopefully urgent help

    December 1, 2021 at 2:14 am #1331063
    Nikko

    Hi abortolotti,

    Thanks for giving us admin access.
    This is now fixed, please review your site.
    The issue was on the Video (code) placed on the Text Block, I just transferred the content to the Code Block and it worked properly.

    Best regards,
    Nikko

    December 1, 2021 at 9:28 am #1331093
    abortolotti

    Hi Nikko!

    THANK YOU soo much, this is awesome and great to know, so I won’t make the same mistake again. I’ve been doing that for years and never had an issue before, so good to know that things changed now.

    again, thank you so much.

    Antonio

    December 1, 2021 at 10:45 am #1331108
    Nikko

    Hi Antonio,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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