Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • November 27, 2021 at 5:11 pm #1330683
    Jan Hofman
    Guest

    I’m told I don’t have a valid license for Enfold but when I look in the site the say:

    We hebben het token op 2021/11/27 15:04 gecontroleerd en we konden verbinding maken met Envato en hadden toegang tot de volgende informatie:

    In need support for I have run Enfold on the website https://www.janhofman.nl/ and the paid version. Now Enfold doesn’t want to load the headers in any way. it concerns the slideshow full width. Not even if I disable all plugins.It seems that the slideshow within Enfold no longer works on any page. I have no idea where it goes wrong. Can you help?

    And about the support License … I hava an token and when i try to update it says. Theme updates
    There are no updates available. You are already using the latest version! (4.8.7.1)

    November 27, 2021 at 10:23 pm #1330700
    Mike

    Hey Jan Hofman,
    I looked at your site and you are using a valid license with the latest version 4.8.7.1
    Your problem was with the Smush Pro plugin, I responded to your support thread, please review and reply there.

    Best regards,
    Mike

    November 30, 2021 at 2:40 pm #1331003
    janhofmanveiligheidsopleidinge

    I disabled Lazy load and send a ticket tot WPMUDEV.

    Thanks for solving the problem

    René

    November 30, 2021 at 2:55 pm #1331004
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread instead of the contact form, and we will gladly try to help you.
    Thank you for using Enfold.
    Best regards,
    Mike

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • The topic ‘Need help from support’ is closed to new replies.