-
Posts
-
Good day.
Can I return a product for a refund? I am a novice website builder. The purchased theme will not be for me.Hey,
Thanks for contacting us!
Yes, you can request a refund from Envato here -https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
For your information, here is an in depth tutorial – https://www.youtube.com/watch?v=Gr4GV8NKMek&ab_channel=FerdyKorpershoek and you can always get in touch with us with any question you may have and we will gladly try to help you. Enfold is flexible enough for both novice and advanced users :)
Regards,
YigitHello,
I sent the return form via Envato Market (6 days ago) but still haven’t received any replyHey,
Only Kriesi, who is our CEO, is able to see and respond to refund requests so unfortunately we do not have any update for you. Please feel free to start a dispute on your request.
Best regards,
YigitHow to start a dispute?
Hi,
Please see – https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-#what-if-i-need-help
Best regards,
Yigit
- You must be logged in to reply to this topic.