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  • November 19, 2021 at 10:04 am #1329637
    mvi

    Hello,

    Our website are having issue with the favicon. We can see it in the backend, but in the frontend and when we search after the website on Google it still not showing. Can you maybe help me out?

    November 19, 2021 at 12:50 pm #1329669
    Rikard

    Hey mvi,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 19, 2021 at 1:24 pm #1329675
    mvi

    Hi Rikard,

    The login have been added.

    November 19, 2021 at 4:37 pm #1329710
    Rikard

    Hi,

    Thanks for that. I see the icon added to the markup on your site, but it’s not showing up for some reason. I see that you have some optimisation plugins active, does it make any difference if you deactivate them temporarily.

    Best regards,
    Rikard

    November 22, 2021 at 2:17 pm #1329963
    mvi

    Hi,

    Yeah i tried that to begin with, but that did not help. Tried disable all plugins and clear cache and in different browsers and nothing helped.. :-/

    November 25, 2021 at 5:14 am #1330388
    Rikard

    Hi,

    Sorry for the late reply. I’m not sure what is going on with you favicon unfortunately. When I load the backend, it seems to load as it should until the page is fully loaded, then it’s replaced by the default icon. Could you try to disable all plugins, to see if that makes any difference please?

    Best regards,
    Rikard

    November 25, 2021 at 10:37 am #1330427
    mvi

    Hi @Rikard,

    No worries. I have tried that and cleared all cache and nothing worked. I even tried which a different img to favicon and both jpg & png. Still nothing works.
    I also looked into some of out other websites with the same setup and their favicons are showing both frontend and backend… :-/

    November 25, 2021 at 12:48 pm #1330442
    Rikard

    Hi,

    Thanks for the update. I get the feeling that something is overwriting it somehow, did you try deactivating all plugins?

    Best regards,
    Rikard

    November 25, 2021 at 1:20 pm #1330447
    mvi

    Hi,

    Yes i had deactivated all the plugins cleared cache and tried in different browsers and incognito mode. :-/

    November 27, 2021 at 1:45 pm #1330670
    Mike

    Hi,
    Sorry for the late reply, I see that your favicon is giving a 404 error, please download the favicon.ico linked below and upload to your root directory via FTP or your webhost file manager, your root directory should look like this:
    2021-11-27_001.jpg
    Then clear your browser cache and any cache plugin, and check.

    Best regards,
    Mike

    November 29, 2021 at 10:10 am #1330816
    mvi

    Hi Mike,

    Thank you for your input. I now see the favicon in both the frontend and backend. Your idea were the solution to my problem.
    :-)

    November 29, 2021 at 2:14 pm #1330836
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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