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  • November 16, 2021 at 11:06 am #1329189
    JeSchami

    Hello,
    we are using Enfold theme on the website. Our current version of the parent theme (Enfold) is 4.1.1.

    Unfortunately, we didn’t remember when we bought it, so we purchased a new license and registered the token.

    I then entered this token with the username during the update. From this moment on an error message appears in our backend (see screenshot). What does this mean and why does it appear?

    November 16, 2021 at 12:30 pm #1329203
    Ismael

    Hey JeSchami,

    Thank you for the inquiry.

    The automatic update will no longer work on version 4.1.1, the API that was used in this version has been removed, so you have to update the theme manually via FTP this time. After updating to the latest version (4.8.7.2), you should be able to input the Envato token and automatically update the theme again in the dashboard.

    Please check the documentation below for more info about manual update via FTP.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

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