Viewing 6 posts - 1 through 6 (of 6 total)
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  • November 15, 2021 at 12:57 pm #1329084
    Thilo112

    Hi,
    we haven’t had a responsive display on mobile devices for a few days.

    Can you please have a look?

    Thank you!

    November 15, 2021 at 1:51 pm #1329093
    Ismael

    Hey Thilo112,

    Thank you for the inquiry.

    Is it working correctly when you deactivate the Autoptimize plugin or when you disable the css compression? Can we temporarily deactivate the plugins to test? Also, please make sure to update the theme to version 4.8.7.2.

    Best regards,
    Ismael

    November 15, 2021 at 8:25 pm #1329129
    Thilo112

    Hey Ismael,

    the Autoptimize deactivating did not change anything. You are welcome to deactivate plugins. Last week we added a pinterest html code as verification. This has now been deleted. Maybe it’s the header?

    Thanks for your help!

    Thilo

    November 16, 2021 at 6:19 am #1329165
    Ismael

    Hi,

    Thank you for the update.

    There are 3 instances of the theme in the site and none of them are updated. The latest version of the theme is now 4.8.7.2, which is available in your Themeforest account. Unfortunately, you will not be able to do an automatic update with the current version, so you will have to download the latest version and update the theme manually via FTP.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Before doing so, make sure to create a site backup or a restore point. The update might cause some things to change a bit or break since you will be updating from a very old version of the theme. If that happens, just try to toggle or temporarily disable the Enfold > Performance > File Compression settings, deactivate Autoptimize, then purge the cache.

    Please make sure to update the theme regularly.

    Best regards,
    Ismael

    November 16, 2021 at 4:06 pm #1329230
    Thilo112

    Thank you Ismael, it works!

    Best wishes.

    November 17, 2021 at 6:26 am #1329306
    Rikard

    Hi,

    Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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