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  • October 25, 2021 at 8:30 pm #1326391
    ice40i

    Hello, I’m new i have the enfold theme for a couple of years and no problems but this morning i woke up with my site disabaled and when i contacted my host they told me they suspended it because the site was generating large queries which resulted in stability and performance issues on there database servers. below is the error or the file I’m not really sure which that was being generated. Any help would really be appreciated i have no idea what to do…

    ******
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    ******

    October 26, 2021 at 2:26 am #1326410
    Nikko

    Hi ice40i,

    Can you give us temporary admin access and FTP access? so we can check on the issue.
    Just post the credentials in private content.

    Best regards,
    Nikko

    October 26, 2021 at 3:15 am #1326416
    ice40i

    Ive upgraded the site to 4.8 but still doesn’t look like its been resolved the credentials are attached in private.

    October 26, 2021 at 4:19 am #1326427
    Nikko

    Hi ice40i,

    Thanks for the FTP access.
    Can you try to go to Enfold > Performance, then enable Show advanced options
    Under Unique timestamp of merged files and WP object cache bug, please select either Fix WP bug, add unique timestamps (if you have recent changes) or Fix WP bug, disable unique timestamps.
    Let us know if this helps.

    Best regards,
    Nikko

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