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Hi, I am trying to upload custom fonts from Fonticon, but receive the error, “Couldn’t add the font because the server didn’t respond.
Please reload the page, then try again.”I know the classic issue is that PHP ZipArchive Extension needs to be enabled, but in this case it is. I double checked under Layer Slider > Options > Systemn Status. Please advise.
Hi Andrew,
I tried to login with the credentials however it doesn’t seem to work, please check.
Best regards,
NikkoHi peluso91,
Thanks for giving us admin access.
We have added those icon fonts for you.
The zip file was not in a correct structure, basically, I just extracted the zip file, went inside the extracted folder, and zipped the font folder, and used that one.Best regards,
NikkoI have this exact same problem. I downloaded the zip file from the Fontello page. Just now, based on Nikko’s description of the solution, I extracted the zip file, then zipped the ‘font’ folder and uploaded that folder from the import page in the theme settings. The zip files are in the media library but I continue to get the same error message. “Couldn’t add the font because the server didn’t respond.Please reload the page, then try again”. The server is responding for everything else.
Can you help? Login in private content
Hi bb,
Thanks for giving us admin access.
You need to enable PHP ZipArchive Extension on your site.
You can enable this on cPanel or ask your hosting provider for assistance.
You can see if this is enabled or disabled in LayerSlider WP > Options > System Status > PHP ZipArchive Extension (under Server Settings).
Hope this helps.Best regards,
NikkoOh thank you so much that worked. I’ve not encountered that problem before, I must have been working with a different host when I’ve added icons in the past.
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