Viewing 8 posts - 1 through 8 (of 8 total)
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  • October 21, 2021 at 2:06 pm #1325881
    maartje van der meij
    Guest

    Hi,

    I would love to buy your theme however envato market just locked me out twice after entering my payment details. I have been searching on the net and apparently it is a frequent thing.
    Now I need to redo my website asap, could I buy the theme directly from you or through ay other website?
    Many thanks in advance kind regards,
    Maartje

    October 21, 2021 at 3:12 pm #1325898
    Yigit

    Hi Maartje,

    Thanks for contacting us!

    We sell Enfold exclusively on ThemeForest and due to our agreement, we are not allowed to sell/distribute it directly so I am afraid that is not possible.
    Could you please try creating a new account or try using a different payment method? :)

    Regards,
    Yigit

    October 21, 2021 at 4:25 pm #1325915
    maartje van der meij
    Guest
    This reply has been marked as private.
    October 21, 2021 at 6:10 pm #1325932
    Yigit

    Hi,

    We really would love to help you, Maartje, however as I mentioned, we sell exclusively on ThemeForest and they manage purchase and download processes.
    Please try contacting Envato support – https://help.market.envato.com/hc/en-us/requests/new. I hope that helps speed things up :)

    Best regards,
    Yigit

    October 21, 2021 at 6:25 pm #1325936
    maartje van der meij
    Guest
    This reply has been marked as private.
    October 22, 2021 at 5:53 am #1325972
    Rikard

    Hi Maartje,

    Thanks for the update. They will hopefully get back to you as soon as possible. If you need any further help from us, then please let us know here.

    Best regards,
    Rikard

    October 25, 2021 at 2:23 pm #1326320
    maartje van der meij
    Guest
    This reply has been marked as private.
    October 25, 2021 at 2:48 pm #1326324
    Yigit

    Hi Maartje,

    To receive theme updates, you would need a Personal Token created using Envato account and to register to our support forums, you would need a purchase code from ThemeForest so I am afraid there is nothing we can do in this case. Sorry about that.

    Best regards,
    Yigit

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