this week i bought a new enfold licence and i´m not able to get the token working.
(i bought it for one of my clients. this is not the first enfold licence.)
after the first failure i tried:
– generate an new token with all permissions
– checking the token is correct
– checking for accidentally pasted blank spaces
– waiting 24 hours, tried again
– generate once more a new token straight to the guide
– using the token of my own website for the clients website (this worked!)
– get in touch with the envato support. unfortunately they couldn´t help and told me to contact you.
what do you need to help?
kind regards,
Andrea
Hey Andrea,
Thanks for contacting us!
Could you please to generate a new token and only enable the tokens listed here and not all of them – https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5? If that does not work, could you please try with Envato Market plugin as well – https://envato.com/market-plugin/?
Best regards,
Yigit
Hey Yigit,
thanks a lot, now it does work.
I used the wrong link to create a token in Envato. Now i used the link you sent me.